Experience

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  The edgewater hotel & casino

  May 2000 - Feb 2001

  Assistant hotel manager

  Advancement / Assistant Hotel Manager Advancement / Night Auditor/Front Desk SupervisorAdvancement / Reservation Relief SupervisorHired as / Reservation Agent• Responsible for checking front office accounting records for accuracy and on a daily basis summarized & compiled information for hotel• Posted room charges, paid outs, corrections, & taxes to guest accounts not posted by front office cashiers and/or restaurants • Tracked room revenues, occupancy percentages and other front office statistics. • Understands principles of auditing, balancing and closing out accounts• Controlled labor and supply cost for Hotel division• Responsible for sign-in and sign-out of individual banks• Understands and knows how to perform guest check-in and check-outs• Booked individual and groups into the hotel• Blocked the hotel as needed for groups and busses• Conducted customer service training of new hires in reservations and front desk• Developed ledgers for Y2K procedures as a special project• Oversaw Front Desk, Valet/Bellman, PBX, Internal Maintenance and Housekeeping. o When I started with the Edgewater I made a deal with the General Manager, that I could come in on my days off and learn every department that didn’t require me to be over 21. Show less

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  Enterprise

  Feb 2001 - Jul 2003

  Manager trainee

  • Operations of the brancho Greet customers in a professional manner, check customers in and out, Give directions• Building solid long-lasting relationships with key decision makers • Inventory control• Efficient and cost effective business decision making• Reading and understanding of spread sheets and cost analysis statements• Organized and multi-tasker• Creative marketing skills

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  Hertz

  Oct 2008 - Jun 2017

  I oversaw a large Area for Hertz that had 12 locations in 8 cities. Remote management and virtual management was tested in my area and rolled out to others from what I was able to do. I managed people, cars and customers in a professional manner every day. I hired and trained new staff members, opened both corporate and agency locations and completed daily sales calls. I attended marketing events monthly and interacted with the communities.

  • Management

    Jul 2003 - Jun 2017

  • Area Manager

    Oct 2008 - Oct 2012
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  The hertz corporation

  Oct 2012 - Jun 2017

  Senior branch manager / manager level 1

  Laid off June 8, 2017I over saw Bullhead City, Kingman, Lake Havasu and Prescott, AZ.Realignment due to economy / Senior Branch Manager / October 2012 to Present(Manage 2 corporate locations and 2 agencies within 3 cities)Advancement / Area Manager / October 2008 to October 2014(Managed 12 corporate locations and 3 agencies in 8 cities)Advancement / Branch Manager / November 2003 to October 2008Advancement / Assistant Manager / July 2003 to November 2003Operations of the branchGreet customers in a professional manner, check customers in and out, Give directionsOutside Sales and MarketingCritical ThinkingAccount Maintenance and GrowthProfit and Loss statements of each BranchFinancial Planning and MaintenanceSafety and SecurityPersonnel DevelopmentRevenue ManagementAncillary SellsProcess daily reports of businessInbound and Outbound Fleet/Inventory controlManaged staffs of 2 to 36 employees (including virtual and remote management)Work closely with multiple departments including National Sales to maintain large accountsSchedule business and conference rooms for corporate meetingsHave completed real estate deals for Hertz with Body Shops, Hotels and AirportsHelped with contract negotiations for airport space in 3 different citiesHave completed 3 remodels of facilitates 2005 Bullhead Chamber Member of the Year AwardHave 7 customer service awards from Hertz Corporation (Heart Awards) Show less

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  Colorado river women's council

  Jun 2016 - Jun 2019

  President of the board

  • 2014-2015 Leadership Graduate• Volunteer on Boom Box Christmas Parade committee• Co-Chair and Donation Chair of 2016 Western Auction• Publish monthly newsletter and communication to all members• Conduct board meetings following by laws and Roberts Rules of Order• Officiate monthly luncheons About Colorado River Women’s CouncilOur MissionThe Colorado River Women's Council (CRWC) will provide a community leadership role through business, education, networking and service.Our Purpose and Objectives• To promote and support the business community• To develop participation and opportunities for women in our community• To promote civic and community projects• To promote youth involvement and recognition• To provide a forum for education, leadership, networking and communication in our community Show less

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  State of arizona

  Jul 2017 - Jan 2023

  Veterans benefit counselor

  Accredited by the U.S. Department of Veterans Affairs and the American LegionInvestigates and conducts interviews with veterans and their dependents to obtain acomprehensive case history in order that eligibility for aid can be determinedWork with HIPPA and confidential documents dailyProcess disability claims to VAProcess non-service connected pension claims to VAProcess housebound and Aid & Attendance Claims to VAHelp veterans obtain and complete forms for other needed documentsHelp veterans apply for discharge upgradesAttend Veteran Court supporting veteransMember of local Veterans Resource TeamHelp by answering questions, advising, and educating individuals and groups on what benefitsare available from federal, state, county, and local resourcesConduct Free Speaking Engagements to groups on Federal and State BenefitsDevelops and maintains close liaison with other veteran service agenciesMentors and Trains new veterans benefits counselors Show less

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  Colorado river women's council

  Jun 2021 - now

  Chairwoman of the annual holiday boom box parade

  Chairwomen who oversees multiples subcommittees to put on a successful annual holiday parade. MarketingSalesCustomer ServiceVolunteersFood JudgesWrite and request permitsWork with public safetyThe Parade is in it's 25th year bringing smiles to the community. We have added a business decorating contest and fun themes for the children. The parade averages 110 entries a year. I oversee all the logistics and ensure the subcommittees have their parts completed in time. Show less

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  Arizona department of economic security

  Jan 2023 - now

  Adult protective services human service specialist 3

  Human Service Specialist 3 11/11/2023 to presentCase Manager2 01/23/2023 to 11/10/2023Performs professional case investigation for alleged victims in home or care facilities.Investigate, assess, evaluate, document, and provide referral of appropriate services for case investigations involving vulnerable and incapacitated adults, 18 years of age or older, alleged to be abused, neglected and/or exploited.Predominantly investigates, assesses, evaluates, documents, and provides referral of appropriate services involving vulnerable and incapacitated adults, 18 years of age or older, alleged to be self-neglecting.Determines if there is a need for protective and/or social services.Coordinates with internal and external partners to hold perpetrators accountableRefers applicants and clients to appropriate community resources for health and safety.Writes narratives and assessments for case records and interpreting and applying program policies, procedures and objectives for clients and others.Analyzes a variety of complex documents.Refers cases to the Public Fiduciary and other entities.Customer service and interviewing techniquesSentence structure and composition to write clear, concise, and accurate notes and reportsStatewide community resourcesGeneral office proceduresOral and written communicationTime management and organizationUsing computer software packages (e.g., Excel, Word, Google Suite, etc.) and accurately inputting informationLearn, comprehend, and apply federal and state statutes, APS regulations, policies and procedures and HIPAALearn and recognize physical and behavioral indicators of neglect and abuse of adults with mental disabilities or seriously mentally ill and frail elderlyLearn to use appropriate interventions for a variety of behavioral, developmental, and psychological symptom Show less

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  Mohave community college

  Dec 2023 - now

  Course facilitator

  Communicating for Success at Work