Deep Enrich
Anita karlsson
776 followersTimeline
About me
IT Service Management Engineer at Abraxas Informatik AG
Education
Berufsfachschule siemens münchen
1989 - 1991Dta computer scienceActivities and Societies: C++, Assembler, Cobol, Semiconductor Programming
Hochschule münchen university of applied science
1992 - 1997Dipl. inf. informatik diplomActivities and Societies: Activities and societies: Mask Shop Siemens, Eurocopter, Fachbereichsrat technische Informatik, Digital Image Processing, Signal Processing
Experience
Siemens
Jun 1992 - Aug 1997StudentSemiconductor Mask Shop: process optimizing for mask productions, quality assurance statistics and methods, ISO9000, SixSigma
Airbus helicopters, inc.
Oct 1996 - Jul 1997Diploma studentProcessing of multispectral and temporal Satellite images for thematic map generation (GIS)
T-systems
Apr 1997 - Jun 2000Operations & technical support engineerManaging several outsourced billing system platforms, billing systems operations
Lhs
Jan 2000 - Jan 2001Project manager software engineeringProject Management, SLA management
Schlumberger
Jan 2001 - Jan 2004Project manager software engineeringPlatform Management, Rollout Management for Swiss Telco
Atos it solutions and services a/s
Jan 2004 - Jan 2008Project managerTechnical Account Manager and Project Management for Swiss and Emea Telcos
Orange communications sa
Sept 2008 - Apr 2015Service manager key accountsMaintaining and improving the business services for key accounts, SIP, SLA, Service Operation, Escalation Management
Salt mobile
Apr 2015 - May 2016Service managerBusiness Service Management, Maintaining and improving the business services for key accounts and internal processes, Reporting
Elca informatique sa / elca informatik ag
Oct 2015 - Jun 2020Service managerApplication Management Service Offering, IT Service Management for ELCA Customers, setup and running Program Office for one large project
Abraxas informatik ag
Aug 2020 - nowIt service management engineer
Licenses & Certifications
Diplom informatik (fh)
University of applied science munichSept 1997
Pmi: foundations of software project management
The university of texas at austinJun 2003
Servcienow csa
Servicenow training & certificationMay 2021
Itil v4 foundation examination
Axelos global best practiceJul 2020
Itil v3 foundation examination
Apm groupFeb 2010Itil® 4 specialist cds
Axelos global best practiceNov 2022Prince2 foundation examination
Apm groupAug 2007
Servicenow certified implementation specialist - it service management
ServicenowDec 2023
Scrum master certified (smc)
Scrum.orgMay 2012
Volunteer Experience
Volunteer
Issued by impact8304 on Mar 2019
Associated with Anita KarlssonVolunteer, Quästorin
Issued by Elternrat Wallisellen on Aug 2016Associated with Anita KarlssonVolunteer
Issued by CAT Week Wallisellen on Oct 2012Associated with Anita Karlsson
Languages
- enEnglish
- geGerman
- swSwedish
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