Experience

• 

  Toolink crm ltd

  Jul 2004 - Nov 2004

  Chat sms animator and website moderator
• 

  Infinity bpo

  Nov 2004 - Jan 2005

  Call center agent
• 

  Activeline ltd (harel mallac corporate)

  Jan 2005 - Dec 2005

  1. I was in charge of a campaign and of the discipline on the floor. 2. I was also acting as Quality controller on calls, reporting the faults of the agents. 3. I was also in charge of the extraction of the database on every campaign and also the formatting of these databases. 4. I was also acting as a bridge between the call center agents and the management. 5. I was also in charge of sending the daily reports to clients at the end of the day (Extracted from Access to Excel or Word for Mail merge). 6. I was in charge of the recording of lateness and absences for the HR. 7. I was in charge of the training of the new call center agent on different campaign Show less

  • Team Leader

    Feb 2005 - Dec 2005

  • Call Center Agent

    Jan 2005 - Feb 2005
• 

  Tradeconsulter bpo training ltd

  Jan 2006 - Nov 2006

  It administrator & administrative assistant

  1. I was in charge of a campaign and of the discipline on the floor. 2. I was also acting as a bridge between the call center agents and the management. 3. I was also in charge of sending the weekly reports to the director at the end of the week. 4. I was in charge of the recording of lateness and absences. 5. Implementation of Active Directory with Windows Server 2003 6. I was the Network Administrator under Windows Server 2003 and Controlling the Exchange server 7. Troubleshooting of IT equipments and network clients. 8. I was responsible of the company when the director is abroad. 9. I was doing the wages at the end of each month. 10. Composing letters and reports for investors and abroad members of the group. Show less

• 

  Beegoo group of companies

  Jan 2007 - Sept 2007

  It administrator/comm. advisor

  1. In charge of communication for all the outlets of the group, namely: Happy Valley Restaurant, Buddha Club, Opium(Lounge Bar Restaurant), Castle & Brown Ltd (Importer Of brand Levi in Mauritius, Romano Export Ltd.) 2. Composing letter both in French and in English for the Managements of each members of the group. 3. Designing brochures, invitation card, voucher and advert for some of outlets.(Crea available) 4. Creation of advert for radio and written press for some outlets.(Crea available) 5. Creation of events and follow up of these events for the different member of the group. Find sponsor for the different events 6. Organizing press conference, contacting the different actors of the Mauritian Press. 7. In charge of all secretarial and administrative tasks such as filing, accounting, correspondences… 8. Troubleshooting of POS, IT Equipments, Printers and Servers 9. Implementation of Exchange server 10. Implementation of Antivirus and Firewall 11. Design of IT Policy and Procedures Show less

• 

  Capitaltouch ltd

  Sept 2007 - May 2008

  Network admin/graphic & web designer

  1. Troubleshoot network clients 2. Maintaining Local server and web server 3. Active Directory and Group Policy under Windows Server 2003 Refreshment 4. Search for photos and articles to be entered on the website (www.capitaltouch.com). 5. Input information via CMS for the website 6. In charge of two main article: “Web Machine” and “Capital Infos” 7. Create flash animation, adverts to be put on the website. 8. Develop website in html for European clients mainly French Market. 9. Create Artwork for Reunion Island Prospects(Brochures, Flyers, Tshirt, etc) Show less

• 

  Thomas cook (mauritius) operations co ltd

  Mar 2008 - May 2011

  Network engineer/graphic & web designer

  Held multifaceted responsibilities to configure install and administer network infrastructure and established new IT Policies which defined acceptable use of IT Assets within the company. Fulfilled administrative responsibilities including the addition and changes to user desktop, and email accounts. Configured and monitored status of printers. Actively provided desktop, configuration and phone support for software and hardware. Carried out full installation of Cisco routers and cabling for routers, switches, hubs and new workspaces and also for SHDSL line over 20 locations and assist in connection of and IPFR for swift system at Thomas Cook.Spearheaded completion of two major migrations to bring systems up to date including Windows Server 2008 and MS Exchange Systems.Planned and implemented an enterprise wide Fax solution which included installation of software and fax card on main server.Effectively consolidated workgroup Windows server 2003 network into single and homogenous domain. Show less

• 

  Netera ltd

  Feb 2013 - Feb 2014

  Technical manager

  • Directed hardware and software configuration, installation, troubleshooting, and support activities.• Administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms.• Resolved a history of problematic network failure by troubleshooting LAN/WAN connections• Stabilized, expanded and protected client network and PC environment. Built new file servers, file/print sharing and domain control performance.• Established and managed relationships with technology vendors and service providers.• Provide leadership and coordination in the strategic and tactical planning, design, implementation and support of department services across multiple locations.• Responsible for project analysis including determining scope of request, interpreting user requirements. Served as liaison between the business and IT.• Led corporate redesign and IT construction projects including network infrastructure, equipment upgrades (Cisco, HP, Dell etc.), security, and software integration projects for Netera Clients.• Responsible for assembling project teams, developing processes and documentation, understanding customer requirements, preparing technology budgets, facilitating meetings, and providing status to the clients.• Responsible for project work-plan development, establishing communication and risk management plans, issue resolution, workflow process redesign, metric development and measurement, and return on investment analysis• Oversaw the design of new organization-wide IT/IS systems and defined the IT/IS architecture. • Administered Microsoft Windows servers and workstations. • Performed server and security audits, system backup procedures, and recovery processes to support business continuity strategies. • Created and maintained technical documentation regarding network configuration, network mapping, and service records including IT Service Catalog, Service Level Agreements, and Operational Level Agreements. Show less

• 

  Multicontact ltd

  Feb 2014 - Dec 2014

  It consultant

  • Supervising the installation and maintenance of required computer hardware, software and networking facilities• Ensuring planned and organized operations of electronic data processing (EDP) and information systems in the division• Develop new polices and ensure effective implementation of developed policies and prevalent procedures• Managing internal e-branding and web designing projects like the intranet site of the company and develop side application to facilitate the generations of stats for Production.• Managing the CRM both front end and back end of HERMES NET 4.2 together with Avaya CTI.• Manage SVI for group companies.• Supervising the tasks of systems network architecture and logical design• Acting as a technical liaison and introduce a particular software technology to potential users.• Conducting training sessions for team members and explain them the potential uses of particular software, system or any other technology• Handling troubleshooting tasks for all switches, routers and redundant connectivity problems Show less

• 

  Thomas cook (mauritius) operations co ltd

  Jan 2015 - Jan 2020

  Senior it manager/data protection officer

  • Develop an Strategic Plan for IT Department w.r.t. Digital transformation & Innovation inline with business objectives.• Direct hardware & software configuration, installation, troubleshooting, and support activities.• Lead and manage the Service Desk & IT Operations teams. • Oversee and coordinate technology direction and strategy, process and quality improvement.• Manage IT corporate standards compliance, asset management, project planning and management, budgeting & forecasting• Direct IT teams in designing, building, implementing, managing, supporting & enhancing key technologies. • Responsibilities include: application lifecycle development, data warehousing, business intelligence, customer support, and client relations. • Administration of network infrastructure, business systems, cabling and circuits, & telecommunications platforms.• Establish and manage relationships with technology vendors and service providers.• Respond to Internal & External Audit queries, and provide corrective measures within timeframes.• Internal Graphic & Web Designer for corporate branding & adverts.• Act as point of contact with data subjects, supervisory authorities and internal teams.• Identify and evaluate the company’s data processing activities• Provide advice and instructions on how to conduct Data Protection Impact Assessments (DPIAs)• Monitor data management procedures and compliance within the company and maintain records of processing operations• Participate in meetings with managers to ensure privacy by design at all levels• Ensure we address all queries from data subjects within legal timeframes (e.g. delete their information from our databases)• Liaise with other organisations that process data on our behalf• Write and update detailed guides on data protection policies• Perform audits and determine whether we need to alter our procedures to comply with regulations• Arrange for training on GDPR compliance for employees Show less

• 

  Evaco group

  Jan 2020 - Jul 2022

  Hand-picked to craft and execute a comprehensive IT Strategy to align with the group’s vision and objectives. Lead ICT cluster through comphensive organisational change to better align strategy, assets and investments with the group's goal to move toward digital transformation.- Provide leadership and vision for the IT department include strategic planning of information systems. - Develop strategic direction for the information systems plan including technology deployment plans and departmental budgets.- Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment.- Manage IT training for IT staff members and end user training on software and desktop systems.- Create operational policies, procedures, standards, guidelines and best practices.- Oversee department meetings with staff leads and managers to ensure continuity of information systems support and goal attainment.- Create financial forecasts, outline expenditures and align budget when necessary.- Assess new innovative technologies, mission critical systems, security, communications and business continuity.- Drove development/improvement of the IT Governance decision-making model and associated processes, introducing formal structure where none existed previously resulting in alignment of IT with the organisational goals and strategy, reduced IT risk, and raised the profile of IT Cluster.- Enhanced capital management by integrating risk return into IT projects by leveraging actuarial models to produce an ROE metric that enhanced decision making and established acceptable hurdle rates.- Delineated processes for post-implementation project evaluation resulting in enhanced understanding of cost variances and other deviations from initial estimates to distill key themes and established feedback mechanisms in order to fuel end-to-end process improvement. Show less

  • Group Head of ICT & Digital

    Mar 2022 - Jul 2022

  • Head Of Information Technology Department

    Apr 2021 - Feb 2022

  • ICT Manager

    Jan 2020 - Apr 2021
• 

  Lamako events

  Nov 2020 - now

  Responsable relations publiques internationales
• 

  Star madagascar

  Aug 2022 - now

  Directeur des systèmes d'information / chief information officer

  En tant que CIO de Brasserie Star, je suis chargé de transformer et de moderniser le paysage informatique de l'entreprise. Mes principales responsabilités comprennent:Développement et Exécution de la Stratégie IT : Élaboration d'une stratégie informatique alignée sur les objectifs commerciaux à long terme et la vision de transformation numérique du Groupe.Modernisation de l'Infrastructure IT : Réalisation d'une refonte complète de l'infrastructure informatique, remplaçant les systèmes obsolètes par des technologies modernes, améliorant ainsi la performance et la fiabilité.Sécurité Informatique et Conformité : Renforcement de la posture de cybersécurité de l'entreprise, assurant la conformité avec les réglementations internes et externes.Gestion de Projets et Innovation : Direction de projets informatiques d'envergure, intégration de technologies avancées pour améliorer l'automatisation et l'efficacité opérationnelle.Gestion des Fournisseurs et Budgétisation : Optimisation des contrats fournisseurs et gestion des budgets informatiques pour des investissements technologiques efficaces.Engagement des Parties Prenantes : Création de relations solides avec les parties prenantes pour assurer l'alignement des initiatives IT sur les besoins de l'entreprise.Métriques de Performance et Reporting : Développement de KPI pour mesurer les performances IT, avec des rapports réguliers à la direction.Leadership en Gestion du Changement : Conduite d'initiatives de gestion du changement pour assurer des transitions en douceur lors des mises à niveau IT.Promotion d'une Culture d'Innovation : Encouragement de l'innovation au sein du département IT, incitant les membres de l'équipe à explorer de nouvelles technologies.Fonctions Technologiques Clés : Création d'un département d'intelligence d'affaires (BI) pour optimiser l'analyse des données et améliorer la prise de décision, ainsi que l'introduction d'outils d'IA dans le développement d'applications. Show less