Experience

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  Coos county education service district

  Jan 1992 - Jan 1995

  Instructional assistant

  Instructed disabled children in educational and daily living skills.

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  Oregon social learning center

  Jan 1996 - Jan 1997

  Researcher

  Conducted experiments to collect research data in support of two different studies involving: At Risk Teens and Gender differences in young children.

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  Chehalem youth & family services

  Jan 1997 - Jan 1998

  Clinical services coordinator

  Coordinated psychological services for counselors in support of the treatment of severely disabled teenagers.

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  Electric lightwave

  Jan 1998 - Jan 2006

  Instructional designer & trainer

  Managed quarterly and yearly training plans for 600 engineering and operations staff; performed training needs analyses, designed, developed, delivered and evaluated technical and soft-skills training via classroom, instructor-led, teleconference and virtual web-based delivery methods; documented, maintained and centrally stored 200+ step-by-step procedures, processes and computer-based training via web; supervised work instruction of contracted technical writers and new trainers; created reports tracking learner attendance and progress, reported to senior management diagramming yearly training metrics. Achievements:  Achieved increased efficiency reports across all departments following delivery of training to standardize processes based on newly learned Renaissance Process Mapping Team Facilitation model; appointed as key contributor to New Product / New Process Development Team.  Attained measurable improvements in employee performance in circuit design and vendor management functions following creation of procedural documentation and delivery of training in specific functions.  Created new customer care website to house all related customer care procedural documentation, achieved shortened customer call time and increased customer satisfaction ratings.  Contributed expertise to HR team developing change management training modules to maintain production levels during upcoming acquisition; quality program designed and successfully implemented.  Effectively increased customer satisfaction ratings through successful needs assessment, development and delivery of customer awareness training for 100 Network Operations Technicians, to address previously identified low employee engagement rates within network operations center. Show less

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  Integra telecom

  Aug 2006 - Apr 2013

  Director, training

  Director, Training (4/2011 - 4/2013)Directed creation and implementation of comprehensive training initiatives, systems and plans for 2000 employees across 11 states including integration of 10 acquired companies, centralization and standardization of processes, supervised 2 training managers and 14 trainers; administered $500K training budget including negotiation of vendor contracts. Achievements: Developed and implemented company wide Learning Management System and a SharePoint Library housing 2500 documents, to provide much needed centralization of training materials and tracking of learner progress; increased access to documentation and training deepened employee engagement and individual productivity, and generated improved customer service ratings. Manager, Training (8/2007 – 4/2011)Promoted to develop training plans in support of organizational change initiatives including launch of two new products, two new IT systems and one new process per month impacting 1500+ employees; created plans, programs, and provided direction in alignment with company goals to support employee development strategy for base of 2000 employees across 11 states including new hire, sales, product certification, technical, soft skills and leadership development; assessed training needs and determined best content and delivery methods; coached and managed performance of 6 employees including documentation specialists, technical trainers and training specialists; coordinated learning events offsite training locations, travel arrangements and shipping of materials and equipment. Technical Trainer (8/2006 – 8/2007)Documented, maintained and centrally stored step-by-step procedures, processes and computer-based training, enterprise wide via website; designed, developed, delivered and evaluated technical and soft-skills training via classroom instructor-led, teleconference and virtual web-based delivery methods. Show less

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  Tornadoes swim team

  Jan 2010 - Jan 2013

  Marketing
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  Astd cascadia

  Aug 2012 - Apr 2014

  Committee chair - learning events

  • Manage yearly large learning event projects including cost, venue, hiring speakers, coordinating and event coordination.- Supervise and train team of 4 volunteers

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  Xpo logistics (formerly con-way inc.)

  Sept 2013 - May 2021

  Design, development and delivery of technology training programs for end users of company software applications, oversee and coordinate the work flow of projects coming into the team. Responsible for mentoring and coaching of the team. Research and develop new methods and technologies to improve training and develop and implement new process improvement solutions to improve technology training in the company.

  • Instructional Design Manager

    Aug 2018 - May 2021

  • Instructional Designer Principal & Team Lead

    Sept 2013 - Aug 2018
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  Amazon web services (aws)

  Apr 2021 - Apr 2023

  Curriculum development manager
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  Strata design llc

  Apr 2023 - now

  General manager