Experience

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  Sun media

  Mar 2005 - May 2013

  Managed the project lifecycle for all major process and systems implementations and was responsible for recruitment, coaching and management of the centralized Accounts Receivables team. • Coordinated and executed initiative to automate subscription renewals across 36 paid daily papers in order to generate incremental revenue. • Managed the centralization and standardization of Chain Store collections to reduce accounts receivable losses and eliminate market level redundancies in order to implement cost reductions. • Created and implemented process improvements and business solutions across Canada including audit report standardization and streamlining for all payments. Show less Managed a team of 21 direct reports, responsible for providing administrative support and customer service to multi-platform, multi-million dollar national clients, while simultaneously leading all systems initiatives as the corporate IT liaison. • Lead the team through the advertising systems upgrade from PBS to Media Plus while simultaneously centralizing order entry to one system from the former 3 databases in order to achieve central booking and billing capabilities. • Initiated and implemented a centralized FTP site for creative materials to achieve single point of contact for production of Newspaper ads. • Represented the Toronto team in Montreal following the S4M System upgrade in an effort to develop improved reporting, highlight system inefficiencies and actualize significant time savings in the broadcast workflow. Show less Managed a team of 14 direct reports responsible for providing administrative support to distribution departments across Canada while providing onsite training, support and remote assistance throughout the project lifecycle for all corporate initiatives. • Centralized the administrative functions of the CCAB audits across all involved SMC papers thus enabling further efficiencies and reductions at the local market level. • Developed and implemented SOX Compliant processes to centralize Driver and Carrier Payroll through the Corporate Reader Sales and Services department. This corporate initiative reduced the risk of fraud and introduced elements of standardization in PBS across all of the SMC market databases• Managed the implementation of new products into the system in order to create a broadened multi-product distribution network for all urban markets as part of a 5 million dollar, 3 year JDA agreement. Show less Responsible for creating and streamlining departmental reports for subscriber analysis including churn, circulation audits, and third party financials. Managed the administrative components of Toronto Sun systems upgrades and product launches including training, documentation and post mortem analysis and support• Managed the administrative components of the launch of Edmonton and Calgary 24 Hours Free Daily Magazine, including product set up, billing, trucking and draws for over 3,000 locations. Succeeded in meeting the launch dates for both markets 3 weeks in advance• Designed and implemented a 4 day training program for Toronto Sun wholesalers to learn the Single Copy Billing process and read the invoices. This enabled a reduction in accounts receivable losses and ensured prompt payment Show less Responsible for providing accurate and timely circulation reports for varying levels of management to support the Toronto Sun audits. Provided customer service as key contact for 24 Hours Toronto and was responsible for daily system maintenance and data entry• Created training and procedural documentation and educated a team of new hires on the Toronto Sun database. Implemented many new electronic procedures to improve efficiency and streamline the daily activities. • Liaised between the Circulation department and IT to ensure a smooth merger of the Toronto Sun and 24 Hours distribution network. Successfully aided in a smooth transition between 2 databases and the reduction of 14 Wholesalers. Launched March 2006 as planned• Represented Single Copy in the training and set up of the PBS Circulation Database. Prepared detailed documentation based on months of testing and trained the English Markets across Canada on the new system. PBS Launched September 2006 as planned. Show less

  • Director, Business Systems Development

    Mar 2012 - May 2013

  • Manager, Sales Support | Broadcast, Magazines & Newspapers

    Jan 2010 - Mar 2012

  • Business Systems Manager

    Nov 2007 - Sept 2010

  • Business Systems Analyst

    Mar 2007 - Nov 2007

  • Distribution Audit Coordinator

    Mar 2005 - Mar 2007
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  George brown college

  Jan 2013 - Dec 2013

  Marketing certificate

  Complimenting proven business development experience with a certificate in Marketing. Courses completed include Digital Marketing, Social Media Marketing, Consumer Behaviour and Communications in Advertising.

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  Independent consultant

  Mar 2013 - Dec 2015

  Business development

  Combining proven team, workflow and change management experience with marketing education to offer clients business solutions to enhance the client experience and create brand awareness. Head of Marketing (Contract) Toronto, ON (November 2013 – Present)• Collaborate daily with senior management to create the 2014 marketing strategy in order to grow existing businessProject Manager (Contract) Toronto, ON (January 2014 - March 2014)• Managing the project lifecycle as the business lead for all systems related business initiatives to drive incremental revenue• Coordinate the national collection of CCAB requirements for the ongoing audit period. Manager, Office (Contract), Toronto, ON (July 2013 – October 2013)• Managed customer service while streamlining and improving administrative processes, from intake to billing. Created guidebooks and training materials. • Collaborated with business owners to develop and implement a brand marketing strategy to develop new business including website wire framing. Show less

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  Sun media

  Mar 2014 - Jun 2015

  Director, partner relations & reader services

  Growing and fostering partner relationships through improved communication, quality assurance and KPI adherence. Reinventing existing workflows to close the loop and ultimately provide a better service experience to internal and external clients. •Played an integral role in transitioning two call centers to separate third party service providers. Collaborated on curriculum development, training, coaching and follow up including process mapping and ongoing contract and KPI management. • Developed Transportation strategy for the GTA after detailed analysis of the current distribution landscape with consideration to quantity, weight, distance and delivery deadlines. By identifying synergies and coordinating the timely execution, realized savings of 17% annually. •Lead the team through a massive distribution territory realignment and process standardization and optimization under the direction of the VP, Reader Sales and Services. Managed service levels by developing and automating insightful management tools designed to enable informed decision making Show less

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  Delivery ink

  Jun 2015 - Jul 2018

  Director, client services & new business development

  Integrating third party publications into the delivery data systems. Introduced network optimization tools, reporting standardization and process streamlining for improved execution and communication. Created and documented company wide workflows, polices and best practice to improve partner relationships by offering improved business solutions • Introduced a streamlined approach to data sharing, reporting and communication to improve insights for delivery partners, publishers and within the organization. Played an integral role in the deployment and ongoing support of systems to enable centralized data management including PCF, Happy Fox, Syncronex and Microsoft Excel, VBA • Developed a leadership training curriculum and supporting materials to lead the operations management team through a two week eight part series focused on decision making, problem solving and execution to improve the customer experience by addressing root cause and closing the loop on service issues• Managed the project life cycle as the business lead for all systems and distribution related integration initiatives to drive additional revenue. Working with stakeholders, developers and third party vendors was able to implement custom automated complaint resolution capabilities, an email ticketing system and daily consolidated transportation logistics reports Show less

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  Info-tech research group

  Jul 2018 - now

  • Spearheaded quality assurance initiatives, resulting in a 25% increase in workshop delivery and a 50% increase in workshop sales. • Led a team of 25 professionals in implementing robust processes, ensuring the timely and high quality delivery of workshops.• Developed and executed strategic plans to enhance workshop quality, resulting in increased client satisfaction. Implemented a simplified engagement process and core service offering catalogue• Established key performance indicators to measure and improve the quality of workshop facilitation as well as to develop harvest high quality deliverables Show less

  • Senior Vice President, Global Events

    Sept 2024 - now

  • Vice President, Workshop Quality & Delivery

    Nov 2022 - Oct 2024

  • Vice President, Research & Advisory Quality

    Mar 2021 - Nov 2022

  • Director, Businesss Process and Analysis

    Jul 2018 - Mar 2021