Experience

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  At&t

  Jan 1998 - Apr 2005

  Account manager

  Account manager and customer service specialist that assisted with multiple lines of business. Ensured customer satisfaction by resolving all billing inquiries, service changes, adjustments, scheduling and associated tasks. Multitasked many lines of business and projects related to local, long distance, internet, wireless, and television services. Expanded my role by also assisted with DSL tech support, sales and working with both consumer and business accounts.

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  Games plus

  Jan 2005 - Dec 2012

  Owner of the company

  Owner and proprietor of Games Plus. The store was a traditional retail store located in Mesa, AZ. Oversaw all aspects of the operations and management of the business. Prevented loss and grew sales by effectively applying sales coaching, training and advanced retail store design. Reduced overhead by personally handling complex financial matters and documentation; including taxes, licenses, and banking for the company.

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  Mds communications corporation

  Feb 2012 - Sept 2015

  Communication specialist

  Generated revenue by representing top tier charities and reaching out to their past and potential donors. Through a high volume of contacts, generated new donors by expressing the charities’ goals and value in a short period of time. Expanded the financial support from current high-value donors by utilizing skilled communication and negotiation techniques.

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  Revana

  Sept 2015 - Apr 2018

  Responsible for creating and facilitating the corporate training and launch of the Synchrony Financial program. Made the program launch a success by creating an all new and customized training program, developed improved coaching plans, e-learning modules and facilitating new hire training delivery. Streamlined the training delivery by utilizing the latest in modern delivery methods with a focus on fun, interactivity and knowledge retention. The program roll-out was such a success that it was replicated in other states and by the client’s in-house training program. Show less

  • Corporate Trainer (Synchrony Financial)

    Aug 2016 - Apr 2018

  • Enterprise Sales Trainer/Specialist (DELL)

    Oct 2015 - Aug 2016

  • Sales Account Manager (Business)

    Sept 2015 - Oct 2015
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  24-7 intouch

  Apr 2018 - Jan 2019

  Corporate trainer

  Reduced agent production readiness time by facilitating classroom training, developing new training material and e-learning modules for the Home Advisor program. Improved agent competency by completing a full re-development of the training program for three separate lines of business. Utilizing a more effective, and client approved, on-boarding program resulted in measurable agent skills improvement and retention.

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  Nexa

  Mar 2019 - Apr 2020

  Nexa, formerly Answer1

  • Manager of Learning and Development

    Nov 2019 - Apr 2020

  • Instructional Designer

    Mar 2019 - Nov 2019
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  Cvs health

  Jun 2020 - now

  • Manager PBM Learning and Development

    Feb 2021 - now

  • Training Analyst, Sales Operations

    Jun 2020 - Feb 2021