Experience

• 

  General pharmaceuticals limited.

  Jan 2005 - Dec 2015

  • Processed over 50 support requests weekly for technical assistance on wide range of issues related to custom software• Explained technical information in clear terms to non-technical individuals to promote better understanding• Performed maintenance tasks on PCs, networks and mobile devices• Managed system-wide operating system and software deployments as well as related software upgrade problems• Analyzed and reported performance data, translating findings into practical improvement actions• Created reports, analyzed and interpreted data, including expenses, competition information, and revenues• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs• Devised processes to boost long-term business success and increase profit levels. Show less • Used coordination and planning skills to achieve results according to schedule• Resolved problems, improved operations and provided exceptional service• Used critical thinking to break down problems, evaluate solutions and make decisions• Drove operational improvements which resulted in savings and improved profit margins• Handled 10-15 calls per day to address user inquiries and concerns• Worked flexible hours; night, weekend, and holiday shifts• Prepared variety of different written communications, reports and documents to ensure smooth operations• Served customers in friendly, efficient manner following outlined steps of service• Carried out day-day-day duties accurately and efficiently• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity Show less • Performed maintenance tasks on PCs, networks and mobile devices• Processed over 80-100 support requests weekly for technical assistance on wide range of issues related to Hardware, Software and Network• Established, repaired and optimized networks by installing wiring, cabling and devices• Managed system-wide operating system and software deployments as well as related software upgrade problems• Explained technical information in clear terms to non-technical individuals to promote better understanding• Performed troubleshooting and repaired peripheral devices such as printers, scanners IP Phone, Camera, NVR, PC etc.• Configured systems according to prescribed software and hardware frameworks• Answered and triaged requests for assistance in order to provide top-notch support• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly• Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity Show less

  • Deputy Manager

    Jan 2013 - Dec 2015

  • Assistant Manager

    Jan 2008 - Dec 2012

  • Senior Officer

    Jan 2005 - Dec 2007
• 

  Ksrm

  Dec 2015 - Apr 2016

  Head of it & erp

  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements• Assembling and coordinating cross-functional project teams.• Ensuring that all IT projects are delivered on-time, within scope and to budget.• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA)Achievement:• Data Center set up for Kabir Group of Industries.• Prepare AS-IS and TO-BE documents for 17 sister concerns of Kabir Group of Industries. Show less

• 

  General pharmaceuticals limited.

  Apr 2016 - Jan 2023

  • Lead application, Hardware, Network Team and ERP team.• Collaboration closely with upper management to drive strategy through development and implementation of new processes and technology• Continuously assessing how best to provide both efficient, customer centric and cost-effective IT service to internal and external parties• Completing IT general audits to ensure standards meet compliance criteria.• Controlling IT budget and making sure it is not overspent.• Ensuring that company`s IT policies, regulations and security measures are appropriate and compliant with all relevant legislation.• Planning for future IT development in line with strategic business objectives.• Lead MIS team and report to Board of Directors as additional responsibility. Show less • Lead the planning and implementation of Oracle ERP projects in General Pharmaceuticals Ltd.• Facilitate the definition of project scope, goals and deliverables per the user needs• Define project tasks and resource requirements• Track project deliverables and communicate with client sponsors to deliver on-time and within scope and budget.• Provide direction and support to project team• Analyze business/technical requirements and objectives, perform fit/gap analysis, and provide client recommendations.• Document all client engagements including the creation of design documents, technical specifications, process documentation, specification, system deployment documents, ERP system integration and interface documents and publishing reports as necessary.• Implement and manage project changes and interventions to achieve defined project outputs• Provide project management expertise throughout entire project.• Develop & maintain standard report repository and build ad-hoc reports in ERP as & when required by the customers.• Provide consistent and clear communication between all project stakeholders.• Provide status reports to the executive sponsor or other stakeholders as required.• Develop and lead high performance IT and ERP team.• Responsible for the data center establishment and maintenance.• Oracle EBS installation, Cloning, Patching, Oracle Database Administration, Oracle Apps DBA• Database version up gradation and patching.• Administration, maintenance and performance tuning of Oracle EBS.• Administration of Oracle Data Warehouse and BI.• Administration of IBM pureflex system and IBM Storage (V3700 and V7000).• Backup-Recovery using RMAN, Datapump, export/import, HP Data Protector and Symantec Netbackup.• Data purging and archiving of production data for some business critical databases using TTS and Export.• Capacity planning, Database Architecture, Data Modeling, Logical/Physical Design of enterprise-wide database applications. Show less

  • Head of IT and MIS & Project Lead-ERP

    Jan 2018 - Jan 2023

  • Enterprise Resources Planning Project Manager

    Apr 2016 - Jan 2023
• 

  Radiant pharmaceuticals limited

  Jan 2023 - now

  Deputy general manager