
Timeline
About me
Customer Success Manager/ Business Operations Manager/ Team Lead on Strategic Organisation/ People Operations and Human Resource Professional
Education

University of lagos
2018 - 2019Master's degree international business/trade/commerce 2nd class upper
University of lagos
2009 - 2013Bachelor of arts - ba history 2nd class upperActivities and Societies: Historical Association of Nigeria
Experience

Uba group
Apr 2016 - Jan 2021My duties revolved required planning, coordination and service control at all operational service touch points with the aim of top notch service delivery. I was responsible for the coordination of all cash and ATM activities as we aligned our services with CBN polices and implementation I was responsible for ensuring effective and timely service delivery which aimed to achieve customer satisfaction and loyalty. This in turn enhanced our service growth as a financial institution I was responsible for all clearing related and funds transfer processing activities as well as all trade operational requests
Customer Service Manager
Sept 2020 - Jan 2021Cash Officer
Jan 2020 - Aug 2020Customer Relations Officer
Apr 2017 - Dec 2019FUNDS TRANSFER OFFICER
Apr 2016 - Jul 2017

Oxford international group
Mar 2021 - Apr 2022As a manager, my duties required planning; coordination and control of the service teams and touch points. This was to maintain and enhance customer relations as well as meet operational and organizational objectives.
Business Development Manager
Mar 2021 - Apr 2022Business Analyst
Mar 2021 - Apr 2021
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Connected analytics (thankucash)
Apr 2021 - Jun 2021Operations managerHighly resourceful, energetic and competent person with years ofexperience with customer service, organizing, management and engagement strategy.Vast with knowledge and techniques in providing quality and standard services centered in support,possessing a proven ability to deal with all aspect of people, teams and new trends in customer satisfaction. Currently seeking for a suitable position with areputable and exciting organization that acknowledges hard work,competence and career pursuits. Show less

Cececa
Apr 2022 - Apr 2023Business operations manager at cececa ltdCececa Ltd is a Scent Marketing and Odour Management business offering a range of high quality scent diffusion systems and fragrances to create the ultimate ambience in your commercial environment, at home and for special events.

Garmspot
Mar 2023 - nowWholesale operations manager
Cececa scents
Dec 2023 - nowTeam lead manager
Licenses & Certifications
- View certificate

Professional in human resources - international (phri)
HrciSept 2021 
Professional in human resources (phr)
HrciOct 2021
The culture effect: influencing culture that kills hr initiative-why business die
Certification edgeOct 2021
Agile scrum certifications
Certification edgeFeb 2024- View certificate

Verified international academic qualifications
World education servicesFeb 2021 
Results oriented employee
Zolts limitedMar 2016
Volunteer Experience
Volunteer
Issued by Resources for Human Development
Associated with JULIAN ONYIAVolunteer Staff
Issued by The Redeemed Christian Church of God
Associated with JULIAN ONYIAVolunteer
Issued by Lagos and Lagos Cleaning on Jul 2017
Associated with JULIAN ONYIA
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