Experience

• 

  Pricewaterhousecoopers

  Jul 2006 - Sept 2006

  Auditor

  Associate Auditor

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  Pricewaterhouse coopers

  Sept 2007 - Feb 2008

  Auditor

  Responsible for auditing the projects financed by US-AID projects.Prepare check lists and reports and to be submitted to he higher supervisiory level.

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  Arab african international bank

  Feb 2008 - May 2015

  June 2012 till present• Share strategic objectives with the branch staff so that they are strongly motivates and feel fully empowered to meet exacting and demanding targets in terms of services & operations while remaining fully compliant with bank procedures.• Ensure achievement of business strategic objectives across all segments and products within the branch and keep good knowledge of neighbourhood geographical market,• Introduce, explain, sell and up sell bank services and products, clarifying all features to ensure customer understanding and satisfaction.• Ensure the assigned targets are properly communicated and distributed to all branch.• Review and monitor the daily branch expenses, review internal controls regarding segregation of duties, authorization of entries, opening of accounts and reconciliation.• Ensure delivery of target service levels to clients.• Ensure timely and accurate execution of branch operations (according to the bank’s policies & procedures).• Communicate to concerned parties at the bank branch situation, customer needs, reaction to products and services, and areas of enhancement.• Accurately recording the financial position and completeness of branch documentation, readily accessible on file and respecting confidentialities.• Monitor achievement of business plan, define variances, and take corrective actions through regular meetings with different staff layers.• Monitor performance of branch against targets.• Control the total expenditure of the branch in accordance with annual budget.• Market tests new products & advices on enhancements so that products launched deliver maximum value.• Recommend improvements to policies, procedures and controls covering Branch operations while maintaining existing arrangements.• Plan, organize resources to meet daily work volume and required service and ensure staff are fully conversant with policies, procedures and guidelines Coach, define & propose training needs necessary to upgrade Show less • Present and sell bank’s products and services to current and potential clients.• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.• Achieving branches’ budget.• Cross selling to all bank’s products.• Establish and maintain current client and potential client relationships.• Manage account services through quality checks and other follow up.• Identify and resolve client concerns.• Prepare a variety of status reports, including activity, closing, follow-up, and adherence to goals.• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate bank’s staff.• Participate in marketing events such as seminars, trade shows, and telemarketing events.• Define points of weakness within our business cycle and propose the best solutions.• Ensure that money laundry regulations are properly adopted.• Assist direct supervisor to ensure that risk, compliance, audit and inspection reports are properly handled in order to take immediate corrective actions abiding by bank policies, procedures and regulations and raise unresolved issues and any case against policies to the concerned parties and deliver a proper answers and take corrective action.• Mitigate risk within the zone collaborate to the effective achievement of objectives.• Responsible for handling and additional task requested from direct managers and give proper support to achieve objectives.• Adhere to the bank’s code of conduct. Show less • Follow up and monitor customer service staff performance to ensure quality of services rendered according to service level standards.• Handles problems, and cases which are more sensitive, and beyond the competence of staff in a tactful, and diplomatic manner.• Prepare action plans and schedules to identify specific targets and to customer service and sales, identifying and follow up on sales techniques.• Introduce, explain, sell, cross sell, and up sell bank services and products, clarifying all features to ensure customer understanding and satisfaction.• Monitor and review certain types of customer accounts (Visa, incidental, fully secured……etc) to ensure proper settlement by customer in due time and propose necessary action to preserve bank rights.• Monitor and achieve targets to ensure fulfilling the department business plan.• Negotiate, propose and raise issues to develop new products, services out of close interaction with staff and customers.• Review secured facilities and personal loans prepared by the customer service representatives. Handle customer complaints and propose solutions to ensure customer satisfaction.• Review minor & overdrawn accounts and take corrective action.• Review & follow up past due instalments for unsecured facilities.• Follow up all customer instructions and requests.• Attempt to retain clients persists that they want to close the account.• Communicate to concerned parties at the bank branch situation, wants and needs of customers, reaction to products and services, and areas of enhancement.• Evaluate staff performance.• Monitor performance of branch against targets.• Coach, define and propose training needs necessary to upgrade skills and knowledge of customer service staff to enhance service quality.• Ensure that assigned targets are properly communicated and distributed to customer service representative and sales staff. Show less • Ensure timely and accurate execution of branch operations concerning operation entries, reconciliation, cheques, foreign exchange, deposits, etc .... (According to the bank’s policies and procedures).• Work on the daily reports and swifts and checks general ledger for conformity to accounting rules.• Work on issuing of LG and other procedures like (increasing, decreasing, extension, amendments and cancellation) with coordination with the trade finance center. • Prepare all the LC cases and check it (Import & Export, Form 4, and other type of trade finance operations) with coordination with the trade finance center.• Obtain; prepare approval for input process data and applications from originating business areas to ensure that transactions can be processed accurately and efficiently in line with the SLA.• Process transactions in a timely manner to ensure that a high level of service is provided.• Maintain all database and records in an accurate manner which facilitates ease of data retrieval so that the reliability of all data is assured.• Ensure the accuracy of transactions so that accounts may be rapidly reconciled and financial loss to the bank is avoided. 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  • Branch Manager

    Feb 2008 - May 2015

  • Sales Team Manager

    Jun 2011 - Mar 2012

  • Head of Customer Service & Sales

    Nov 2010 - May 2011

  • Operations Officer

    Feb 2008 - Oct 2010
• 

  Fanarah developments

  Jan 2016 - Jun 2021

  Director of business development

  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.• Protects organization's value by keeping information confidential.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

• 

  Tamweel mortgage finance co.

  Jun 2021 - now

  Business development manager