Experience

• 

  Kyrgyz-russian slavic university

  Sept 2013 - Aug 2014

  Supervising professor (the english language teacher)

  Responsibilities:— coordination of scientific and educational activities of students;— English Language Teaching.

• 

  It-atlantic (project: mysalesteam)

  Jan 2015 - May 2017

  Account manager

  Responsibilities:— MySalesTeam project implementation stage technical support;— premium customers' complaints analysis, bugs detection, and IT department tasks allocation;— support team management.

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  Cool.club

  Jul 2016 - Jul 2020

  Responsibilities:— copywriters, editors, and customer service teams management; — conflict management and customer requests processing; — premium customers account management. Responsibilities:— orders editing & verification, and work with complaints.

  • Responsible Shift Manager

    Feb 2017 - Jul 2020

  • Quality Assurance Specialist

    Jul 2016 - Feb 2017
• 

  Attractor software llc

  Jul 2020 - Jul 2022

  Project manager

  Responsibilities:— presales activities (collection of requirements, project roadmap building, defining project's team structure & framework, work with project's scope estimations, Project Proposal drafting);— business analytics activities (writing complex technical requirements documentation both based on the customer's drafts and creating it from scratch + designing illustrative mockups for the TR docs);— risk and crisis management;— ongoing project management activities (defining the scope of projects and writing project plans, tasks & user-stories descriptions, work with stakeholders, change management, and functional testing of products at all stages of their development). Show less

• 

  Codemotion ninjas

  Aug 2022 - now

  Project manager