Experience

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  Globus

  Apr 2008 - May 2021

  Realized projects: VAT 20%, Contact CenterArea of responsibility: 10 team leads, teams till 100 people- The economical efficiency was evaluated though project portfolio and big future initiatives for the next year that allowed to save more than 350 million Rubel for refusing mere projects;- Implemented the project VAT 20% within the legally established time term that allowed to avoid losses on sales, pricing, VAT, fines from the tax service (0 rubles);- Implemented Contact Center project within the agrees time terms and budget savings of 13%, which allowed to reduce AHT for 13% because of single operator window;- Implemented several project processes (change requisites, budget management etc.), which allowed to reduce the time for tis processes for 30%; - Hold training for project mythology with NPS 98%, that allowed employees to study the basics of the company's project methodology in 1 day;- For the first time in the company's history, a grant to compensate for the costs of consulting in the project was received, which allowed saving the project budget by an additional 14%;- 1 place at the nomination “Best CRM Project” at the competition GLOBAL CIO. Show less

  • Senior project manager

    Dec 2018 - May 2021

  • Deputy head of the Department of settlements with partners

    Apr 2008 - Dec 2018
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  M.video-eldorado

  May 2021 - Jul 2023

  Product owner

  Career development from Senior Project Manager to Product OwnerRealized projects and Products: Promo and Demand forecast, Retro-Bonuses, Motivation of sellersArea of responsibility: 2 project managers, teams till 20 people- Implemented Roadmap, developed a strategy, the production process in a team, that allowed to increase a transparent of a status and satisfaction of a customers, and also increase the team motivation and to stop the outflow of personnel (before – 50%/year);- Implemented a button for mass replacement of the user's forecast with an auto forecast, as well as regular communication with users, which allowed to increase the metric of acceptance of recommendations by 15% in 2 months;- Implemented the production process with Scrum methodology, that helps to reduce time-to-market till 2 weeks for standard features;- Automatized 70% art of Retro-Bonuses, which will allow to earn money by placing free funds;- The hypothesis (A\B test) about the benefits of introducing automatic ML assignment by the seller motivation model to parts of stores has been confirmed which will increase EBITDA by 1.2%. Show less

• 

  Beeline

  Sept 2023 - Feb 2024

  It business partner

  Realized projects: project portfolio of 5 projects, 10 project teams.- Increasing satisfaction of common communication between project teams and stakeholders to 80%, through the formation of transparent business processes and the creation of a correct registry of all projects with real statuses;- Developed a standard for preparation project teams to status meetings that made possible to minimize unresolved project risks and problems; - Reduced the time of developing methods to solve urgent escalations from B2C products towards IT products in the "burning" part to 2 days;- Unitized a system of working out of escalations and developed a roadmap of tasks, that helps to reduce statements on 50%;- Made an audit of register of all IT projects and made recommendations and the technical specification for dashboard automatization, that will allow transparent status for all portfolio with % of deviations; - Developed an algorithm for prioritizing of backlog that will which will allow you to get away from a subjective assessment. Show less