Experience

• 

  Dhl

  Nov 1992 - Jan 1998

  System operator

  Daily operation in Datacentre.

• 

  Pfizer

  Feb 1998 - Jan 2000

  It manager

  Responsible for all IT related issues in small company (50+ people in the office + sales representatives).Participation in international company meetings, representing local IT.Responsible for vendors.

• 

  Vodafone

  Feb 2000 - Jun 2012

  Managing team of 9 Helpdesk specialists, supporting 3000 users in more then 60 locations and using more than 400 applications. Ensuring good quality of service for internal customers and managing relationship with 2nd level support teams.(back at my position) Great four month experience managing 5 teams responsible for internal and external customer support in IT and Telco, including budget responsibility. Managing team of 5 Helpdesk specialists, supporting 2000 users in more then 60 locations and using more than 400 applications. Ensuring good quality of service for internal customers and managing relationship with 2nd level support teams. Managing team of 5 technicians + 1 inventory specialist, supporting 2500+ PC's in more then 60 locations.

  • Service Desk Team Leader

    Nov 2009 - Jun 2012

  • Acting Customer Operations Centre Manager

    Jul 2009 - Nov 2009

  • Helpdesk Team Leader

    Apr 2007 - Jul 2009

  • PC Technicians Team Leader

    Feb 2000 - Mar 2007
• 

  Tayllorcox

  Aug 2012 - now

  Trainer (iso 19770, itil, iso 20000)

  ITIL Specialist & TrainerISO/IEC 20000 (ITSM) Specialist & Trainer ISO 19770 (Software Asset Management) Specialist & Trainer

• 

  Wbi systems

  Dec 2012 - May 2014

  Sam team lead

  Responsibility for department providing software asset management (SAM) services for customers (up to 6000 workstations and 1000 servers), including business development, financial planning and project management.

• 

  Wic praha, a.s.

  Jun 2014 - Dec 2014

  Sam team lead

  Responsibility for department providing software asset management (SAM) services for customers (up to 6000 workstations and 1000 servers), including business development, financial planning and project management.

• 

  O2 czech republic

  Jan 2015 - now

  Sam manager

  SAM implementation in 5000+ workstations environment.Implementation of SAM Policy and necessary processes.Policy enforcement. Impementation of automated tools to monitor software assets and identification of possible savings.Preparation of Microsoft EA deal (5000+ desktops, large Windows and SQL environment).Working with large vendors: IBM, Oracle, SAP, RadHat and many others.Managing licence transfers for company split (O2 x CETIN).Successful IBM audit defense (Deloitte).Setup of licence usage measurement, compliance reporting and risk analysis. Show less