Experience

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  Tropical side

  Sept 2012 - Mar 2018

  Supervisor

  • Represents foreign business industry by providing Brazilian products to the community such as clothing and groceries• Provides necessary service of money transfers to domestic recipients and to countries overseas• Integration of new computer software applications to improve speed of general services involving financial payments• Responsible for training new employees on computer applications and displays proper techniques of providing excellent customer service

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  Norfolk kitchen and bath

  Jun 2016 - Sept 2017

  Shipping and receiving

  • Prepares orders by processing requests from clients, pulls materials, packages boxes, and fulfills delivery• Completes deliveries by safely operating truck or van to and from clients• Completes preventative maintenance by arranging and scheduling repair times• Stocks warehouse on a daily basis to ensure a clean and safe work environment

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  Southern new hampshire health

  Oct 2017 - Nov 2018

  Security officer

  • Protects employees, patients, and property• Responds rapidly to medical emergencies in a timely manner to ensure environment is safe• Writes routine shift reports and incident reports to ensure the protection of medical information and reputation • Frequently has the opportunity to train other employees

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  Amazon

  Sept 2018 - Mar 2020

  Delivery associate

  -Provided excellent customer service and often went above and beyond for customer satisfaction-Loads, transports, and delivers items to clients or businesses in a safe and timely manner-Reviews orders before and after delivery to ensure that orders are complete, charges are accurate, and the customer is entirely satisfied-Adheres to assigned routes and follows time schedules-Obeys all transportation laws in order to maintain a safe driving record

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  Lowe's companies, inc.

  Mar 2020 - Jun 2024

  -Help Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.-Analyzes and dissects receiving, shipping, and selling patterns to identify opportunities and provide solutions.-Champion initiatives and processes and controls that improve safety/hazmat, shrink, and security outcomes.-Partner with store leadership team to maintain a safe working and shopping environment-Investigates incidents and curates effective reporting that is shared with corporate leaders and law enforcement agencies.-Partner and maintain a healthy business relation with local Law Enforcement agencies and first responders-Assists on-board new team members in the Asset Protection field for the region.-Hosts monthly meetings on Safety and Asset Protection focuses. Show less -Created partnerships with store leadership and team members to help prevent external losses throughout NH-Worked directly with district leadership to minimize risks and conjure new shrink prevention methods-Established and maintained a direct partnership with local government agencies.-Achieved an increased ROI during tenure.-Helped raise awareness on external behaviors in stores through coaching and training.-Experienced and trained in de-escalation practices for high tensity situations. Show less

  • Asset Protection & Safety Manager

    Oct 2021 - Jun 2024

  • Asset Protection Agent

    Mar 2020 - Oct 2021
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  Sunrun

  Jul 2024 - Feb 2025

  Solar energy consultant
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  Suncode energy

  Feb 2025 - now

  Business development associate