Experience

• 

  Advanced health media

  Jan 2010 - Jun 2017

  Logistics planner (ahm)

  Assist pharmaceutical reps in planning their meetings by booking reservations at fine dining restaurants with private dining rooms, order Audio/Visual Equipment, budget management and reconciliation.Responsible for the venue details, establish good working relationships with banquet managers/ private events coordinators at restaurants, ensure that the food that will be provided to the meeting participants are within budget based on the business rules set by the pharmaceutical company.Responsible for providing payment to these venues and ensuring that our clients do not exceed their maximum per person spending limit Show less

• 

  Servicesource international

  Jul 2017 - Aug 2021

  Configuration and administration of Salesforce.com enterprise editionsMaintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.Conducted training on all salesforce related systems to sales and marketing teams.Created training materials based on business requirements.Provided support to 150 Salesforce users worldwide and acted as the primary point of contact for end-user support.Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels. Show less

  • Salesforce Administrator

    Jan 2019 - Aug 2021

  • Operation Service Specialist

    Jul 2017 - Jan 2019
• 

  Servicesource

  May 2019 - now

  Certified salesforce administrator
• 

  Microsourcing (fay financing)

  Aug 2021 - Feb 2022

  Salesforce developer

  Configuration and administration of Salesforce.com enterprise editionsMaintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.Conducted training on all salesforce related systems to sales and marketing teams.Created training materials based on business requirements.Provided support to 150 Salesforce users worldwide and acted as the primary point of contact for end-user support.Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels. Show less

• 

  Sunlife financial

  Apr 2022 - now

  Salesforce developer

  Technical Skills: Salesforce development, business knowledge, sales managementPerformed quality assurance testing to identify and troubleshoot software issuesDesigned and implemented a new software system for developers, which enhanced workflows and reduced deployment times by 27%Gathered data on software development issues, identified ideal solutions, and coordinated with the development team to enhance Salesforce performance