Experience

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  Teknogg

  Oct 2014 - Aug 2018

  Makale yazarı
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  Bilecik şeyh edebali üniversitesi

  Nov 2014 - Jul 2018

  • Summer Intern

    Jun 2018 - Jul 2018

  • Graduate Student

    Sept 2013 - Jun 2018

  • Student Representative at Computer Engineering Department

    Nov 2014 - Feb 2017
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  Codela

  Nov 2016 - Aug 2018

  Campus representative
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  Liman teknik danışmanlık

  Jul 2017 - Aug 2017

  Summer intern
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  Skechers türkiye

  Aug 2018 - Feb 2019

  It support assistant

  Providing support for the 40 stores within the company (Remotely or On-site): Resolving hardware issues (identification and resolution of computer, printer, POS (payment recording device) issues, barcode reader, MC55 (mobile terminal) setup, hardware and connection support, people counting system, sound system, camera system, internet connection, access point setup), usage of Nebim V3 (Nebim V3 POS, Nebim V3 ERP, Nebim V3 Mobile) modules, intervening and providing support for any issues arising in Nebim V3, providing training for store personnel on Nebim V3, and conducting practical exams at specific intervals after the training, using Service Desk (registering the issues the store faces in the system and responding to the store based on priority).Setup during store openings: Setting up and testing required devices (computer, printer, payment recording device, phone, etc.), and testing the installed devices (camera system, people counting system, sound system, internet connection).Support for Central Office users (software or hardware): Software development based on requests from departments, PowerApps mobile application development, maintenance, repair, and updates for user computers, monitoring printers within the office, handling Nebim V3 requests and issues, resolving any problems.Support for Microsoft Products and Applications: Intermediate usage, installation, management, user account management of MS Windows, Active Directory, Exchange, File Server, Terminal Server, Office 365 applications, antivirus programs, and Outlook applications. Show less

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  Arıkan group

  Feb 2019 - Jul 2019

  Database specialist

  Providing on-site or remote support for the 41 stores within the company: Support for modules and applications (Retail and Mikroshop) related to the Mikro ERP program used in stores, training users on Mikro ERP, preparing Power BI reports (Profitability, KPIs, Sales Analysis, etc.), providing support for hardware-related issues (Camera System, Sound System, Computer, Printer, Modem, Access Point, etc.), system setup during store openings (Computer, Operating System (Linux), Camera System, etc.), providing database support (SQL Job, Stored Procedure, View, Function, and Trigger writing) in areas where Mikro and E-Commerce solutions are insufficient, based on communication between stores and other departments.Providing internal user support: Support for computers, printers, barcode printers, internet, etc., creating new user accounts (Mikro ERP Retail, Remote Desktop, Active Directory, Outlook Mail, etc.), software development based on departmental requests, preparing Power BI reports based on departmental needs (Dealer Sales Analysis, E-Commerce, Profitability, Production, Costs, etc.), providing SQL support in areas where departmental requests and Mikro are insufficient (SQL Job, Stored Procedure, View, Function, and Trigger writing), and support for Microsoft products and applications (Office 365, Outlook, Active Directory, File Server, Terminal Server, Antivirus Programs). Show less

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  Paramtech

  Jul 2019 - Mar 2023

  I served as the Team Leader in the 15-person Project Management Office (PMO) team for the Netahsilat project of ParamTech, which is part of Param, Turkey’s largest payment systems infrastructure and virtual POS software provider. Although my role was technical, my responsibilities during my tenure were as follows:Team Coordination and Management: Defining the tasks and responsibilities of team members, balancing workloads, and organizing the daily workflow.Technical Guidance: Providing guidance to team members on technical questions and supporting them in adopting best practices.Mentorship and Training: Mentoring team members to enhance their technical skills and identifying training needs.Communication and Consultation: Ensuring communication within the team, providing regular feedback on technical challenges and progress.Performance Monitoring: Monitoring team members’ performance and identifying areas for development.Problem Solving: Identifying technical issues, generating solutions, and assisting team members in overcoming these problems.Goal Setting and Monitoring: Setting short-term and long-term goals to achieve project objectives and guiding the team’s efforts to ensure these goals are met. Show less I worked as a Project Manager in the 15-person Project Management Office (PMO) team for the Netahsilat project of ParamTech, which is part of Param, Turkey’s largest payment systems infrastructure and virtual POS software provider. Although my role was technical, my responsibilities during my tenure were as follows:Technical Guidance: Determining the project’s technical requirements and assisting in the selection of appropriate technologies and solutions.Project Planning: Creating the project’s technical timeline, defining schedules and milestones.Team Coordination: Coordinating the tasks of the technical team members, addressing technical questions, and providing guidance.Communication: Ensuring communication between technical and business stakeholders, providing regular reports on project progress.Risk Management: Identifying technical risks, developing solutions, and minimizing the impact of these risks.Quality Control: Ensuring the software meets technical requirements and quality standards.Resource Management: Managing the efficient use of technical resources and tools.Change Management: Evaluating technical change requests and making necessary adjustments. Show less

  • Project Manager/Team Lead

    May 2021 - Mar 2023

  • Project Manager

    Jul 2019 - May 2021
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  Ozan

  Mar 2023 - Mar 2024

  Technical product manager

  In the Ozan Virtual POS, Ozan Wallet, Ozan Card, and Payfull B2B payment collection systems:Taking part in all technical stages of the software developmentActively participating in the project phases of the developed and to-be-developed product, including end-to-end analysis, product management, project management, testing, and support processesDetermining the product (software) requirements based on customer or business unit needs; Defining the product vision (Product Vision Board), implementing the product roadmap (Product Roadmap), effectively managing the Product Backlog, participating in Scrum activities, and planning SprintsAnalyzing the product to be developed; Defining the scope of work, modeling the current and future states of the work, developing a work plan for requirements, managing the requirements, and supporting testsConducting tests for the developed product; Planning, creating test scenarios, preparing the test environment and data, running the created scenarios, and reporting the resultsProviding software support for the developed product; Fixing bugs identified from end-user feedback after the product is liveI worked as a project manager in many projects at Ozan. Perhaps the most important of these projects was Fijicash. I managed the end-to-end project and product management processes for this project. The Fijicash project won the Gold PSM award in the Most Innovative Product-Project category at the PSM Awards.PSM Awards award link: https://psmawards.com/yarisma-arsivi/2023kazananlar Show less

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  Payfix

  Mar 2024 - now

  Payment systems product manager