Experience

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  Walmart

  Jun 1994 - Jun 2005

  Assistant manager

  Analyzed data from previous years to effectively plan and orchestrate projects and community events that were sponsored by the store. Analyzed data and sales forecasts from previous years in order to effectively plan sales events for a specific date of the year. Managed and accounted for the day to day operations of an assigned area of responsibility which included delegating and thorough follow up to ensure projects were completed in a timely manner. Addressed customer and associate concerns and provided decisions and resources that facilitate problem resolution. Interviewed, hired, trained, mentored, coached and evaluated the performance of hourly associates and hourly supervisors. Ensured the development and success of all associates by providing adequate resources and training opportunities. Communicated effectively with all customers, associates, and company officials to ensure store profitability. Facilitated projects by effectively developing and working with a team to successfully meet all objectives and deadlines set by the company. Show less

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  Tj maxx

  Jul 2005 - Aug 2006

  Operations manager

  Oversee the general operations of the store as well as the associates of the building. Like Wal-mart, I had to have some sort of knowledge when it came to merchandising, but I mainly dealt with the operations part of this business here. Some areas of responsiblity include, hiring, training of associates, performing performance appraisals, backroom organization, scheduling, & payroll. This stores sales volume was $10 million for the time period I was there. Compared to previous years sales, we were down over 10% in sales due to the store being in a bad location due to new and up-coming businesses in the area. Show less

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  Babies r us

  Nov 2006 - Jan 2008

  Operations manager

  Training of associates as well as the overseeing the general operations of the building such as scheduling, merchandising, hiring, training of associates, performance appraisals, payroll, backroom (receiving), etc..My goal here was to hire the best of the best associates for the building I was in and ensure that the customers received the best quality customer service possible by ensuring that our associates are offering them all of the services that we offer and through high scores on our mystery shops as well as IVR surveys. Show less

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  Officemax

  Feb 2008 - Oct 2008

  Selling assistant manager

  To provide the best total solution to the customers in order to give the customers what they want and increase sales in the process. My job also is to assist the store manager in the general operations of the building and act as store manager whenever the store manager isn't present to ensure that day to day operations are being taken care of.

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  Walmart

  Oct 2008 - Aug 2021

  Drives the financial and sales of the store by reviewing and evaluating P&L (Profit and Loss)Statements; managing and assisting in budgeting, forecasting and controlling expenses, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are met. Models and demonstrates exceptional customer centered standards to store associates by following and training the Clean, Fast, and Friendly (CFF) service model; managing and supporting customer service initiatives (Store of the community as well as community outreach programs); ensuring customer needs, complaints, and issues are resolved; developing and implementing action plans to correct deficiencies and providing process improvement leadership.Leads and develops by teaching, training, and actively listening to management and hourly associates; touring to teach; assigning tasks; evaluating performance; conducting training meetings; mentoring associates; providing associate recognition; recruiting and hiring; and ensuring diversity and inclusion is incorporated into people initiatives. Leads management team effectively by touring stores and providing feedback; communicating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company directions; introducing and leading company change efforts; and providing clear expectations and guidance to implement business solutions. Promotes and supports company policies, procedures, missions, values, and standards of ethics and integrity by training and providing direction to others in their use and application and supporting the open door policy.Operates with discipline by ensuring that daily operations are being done in the store manager's absence. Managing in big box retail with sales volumes ranging from $67M-110M annually. Show less

  • Front End Coach /Co-Manager

    Sept 2019 - Aug 2021

  • Asset Protection Manager

    Sept 2018 - Sept 2019

  • Operations Manager

    Oct 2008 - Sept 2018
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  Lowe's companies, inc.

  Aug 2021 - Oct 2023

  The Specialty Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Role-specific assignments and priorities will be tailored to specialty areas such as cabinets, appliances, etc. Furthermore, this individual may be asked to rotate through Merchandising and Operations assignments for the purpose of cross-training and development. Show less Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.The Merchandising Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Merchandising Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience. At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store. Show less

  • Specialty ASM

    Jun 2022 - Oct 2023

  • Merchandising ASM

    Aug 2021 - Jun 2022
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  Sam's club

  Oct 2023 - May 2024

  Merchandise team manager

  Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.Works as part of the management team to ensure all opening and closing procedures are followed by collaborating with opening and closing managers to ensure a smooth transition from day to night operations; discussing merchandising opportunities, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed; and reviewing any special opening or closing instructions or information.Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, ensuring diversity awareness, and providing recognition; and ensuring compliance with applicable company policies and procedures regarding selection and recruiting, record retention, and training, as well as applicable local, state, and federal laws and regulations. Show less

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  Starbucks

  May 2024 - now

  Store manager

  Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skillsNurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teamsInspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your teamImpact your Community: integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities and planet. Show less