Nishu Sharma

Experience

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  DXC Technology

  May 2013 - now

  Senior Analyst

  With over 14 years of experience in IT Service Management, including Change, Incident, Configuration and Service Request processes, as well as Application Support for various projects, I excel in handling multiple responsibilities simultaneously. Proficient in tools like Service Now, Remedy, JIRA, and others essential for IT service management.In my extensive career, I've achieved success in Process Transitions, Operations Management, and Client Servicing within IT, IT Operations, and Customer Service in IT/IT-enabled services. I have a proven track record of effectively managing clients across diverse domains globally, such as BPO, Healthcare, Financial, Technology, and Utilities.My strengths lie in leading teams to achieve successful business process operations, meeting Service Delivery, Assurance, and Process Targets.Skilled in maintaining positive customer relationships, ensuring adherence to quality and service standards, resulting in high customer satisfaction and business retention. I specialize in enhancing business profitability by offering tailored products and implementing strategies for long-term client relationships. As a skilled communicator, I possess excellent man-management, relationship management, leadership, interpersonal, and analytical skills. Show less