Andrew Gardiner

Experience

• 

  Barclays Bank

  Oct 2002 - Apr 2005

  Team Leader, Resourcing & Learning

  Working within Barclays Head Office, I was responsible for the leadership and operational management of a team supporting the delivery of centralised high volume recruitment and training support services to the retail banking outlets across London and the South East of England.

• 

  Barkers Group

  Jun 2005 - Nov 2005

  Project Manager

  Responsible for the strategic planning and operational delivery of a variety of 'end to end' candidate attraction, management and development projects. Responsible for business development and relationship management across a diverse portfolio of both public and private sector clients.

• 

  EY

  Sept 2006 - Mar 2007

  Resource Analyst

  Responsible for providing resource planning, forecasting, analysis and support services to Partners and Senior Management across a broad range of client engagements within EY Assurance and Advisory.

• 

  CPL

  Feb 2008 - Dec 2008

  Managed Services Consultant

  Working as an on-site delivery partner supporting 2 major clients Eircom (fixed line telecommunications) and Meteor mobile (mobile telecommunications). Responsible for on-site relationship management and the oversight and execution of recruitment process outsourcing (RPO) services across various lines of business.

• 

  Land Management Corporation

  Jun 2009 - Apr 2011

  HR Projects Manager

  Provision of a broad range of HR Business Partner support services to Senior Management, including: - - Change management - Training and development - Performance management - Attraction and retention - Employee wellbeing

• 

  University of Adelaide

  Apr 2011 - now

  • Establishing a new service governance and reporting framework • Engaging internal and external customers in the establishment of service level agreements• Engaging internal and external customers in the prioritisation of service improvement work• Partnering with service directors to establish an agreed framework for continuous improvement • Transferring continuous improvement capability to operational staff. • Involved in the development and delivery of a 2 year business transformation program• Workshop facilitation, customer journey mapping, value-stream mapping, change management • Development of all documentation required to undertake major organisational change • Coordinating the outcomes of major organisational change (e.g. recruitment, retrenchment etc.) • Supporting the design and implementation of new processes and procedures. • Project managing 2 significant enterprise-wide business improvement programs• Overseeing the delivery of an annual external bench-marking and data collection exercise• Leading a University-wide Lean process improvement initiative relating to staff recruitment • Developing a strategic change management framework and associated tools and templates• Coaching and building change management capability across senior and operational managers • Leading extensive stakeholder engagement processes • Conducting change impact assessments, developing change and communications plans

  • Director, IT Governance

    May 2019 - now

  • Business Process Improvement Lead

    Dec 2017 - Apr 2019

  • Project Manager, Service Quality and Continuous Improvement

    Dec 2016 - Dec 2017

  • Project Manager, Business Transformation

    Dec 2014 - Dec 2016

  • Project Manager, Business Improvement

    Apr 2012 - Dec 2014

  • Divisional Change Manager

    Apr 2011 - Apr 2012