Matt Kershaw

Experience

• 

  Via Ciclante

  Mar 2007 - Sept 2012

  Sales Associate

  Via Ciclante is committed to deliver world-class innovation and personalized service inspiring the enthusiast cycling culture.▪ Maintain the highest level of customer service▪ Extensive insight and knowledge of the cycling industry▪ Update website content▪ Assess repairs and creates repair tags▪ Cash out individuals and deal with returns and exchanges▪ Opening and closing duties such as cleaning, unlocking or locking the front gates and stocking▪ Sell high quality goods▪ Focus on selling service as well as products Show less

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  Oddly Studios

  May 2011 - Jan 2012

  Jr. Account Director

  ▪ Manage teams in development and design▪ Sustain a positive working environment for my team ▪ Create scope documents in accordance with budgets and timelines▪ Aid in the creation of Statements of work, Estimates of work and work back schedules ▪ Create living Google documents to keep up to date QA testing and copy decks ▪ Coordinate Quality Assurance tests on all projects including browser testing and OS testing ▪ Assess user acceptance testing through analytics▪ Provide an outstanding customer experience to everyone from agencies to direct clients ▪ Act as point of daily contact for clients▪ Manage client expectations Show less

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  CDW

  May 2012 - Aug 2012

  Account Manager

  Providing customers with dynamic and unique solutions to their complex IT problems.

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  Basis Technologies

  Aug 2012 - now

  • Sr. Partner Manager

    Sept 2022 - now

  • Partner Relationship Manager

    Oct 2018 - Sept 2022

  • Customer Success Manager

    Aug 2012 - Oct 2018