Experience

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  Teleperformance

  Oct 2012 - Dec 2013

  Technical support representative
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  West contact services

  Dec 2013 - Aug 2014

  Technical support and sales representative
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  Accenture

  Nov 2014 - Feb 2017

  Application and development analyst

  Code and Test / Batch Support• Was responsible for applying the code changes for a specific project.• Created analysis of the code change and communicated to the designer if necessary• Conducted testing of the applied changes to a specific module impacted by the project.• Documented the testing performed to be submitted for review.• Created SQL statements to gather data for testing.• Created, modified, and used test scripts for jobs to be run for testing.• Provided feedback and recommendations to the designer if necessary.• As batch support, we handled batch abends and address issues accordingly.• Communicated with the job owners for job abends.• Submitted initial analysis to the whole team for the batch/job abends and its solutions. Show less

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  Collabera inc.

  Mar 2017 - Oct 2020

  Application developer - cobol

  • Generated daily notifier reports needed by the business.• Created SQL queries to cater customized reports requested by the business.• Performed development tasks necessary to fulfill the business users’ requests.• Prepared and performed unit testing for the development task assigned.• Created documents for TINS Support knowledge transfer and references.• Conducted recreation and management of work items that has not been worked on or has been completed incorrectly.• Answered business queries for CS application notifiers, work items, security profiles.• Investigated application profile issues and attached the proper security access to perform the work they need.• Managed application user accesses that has not been active for duration of time and performed action necessary to the affected users.• Managed investigation requests from business and conducted necessary action to fulfill the objective of the request which includes code development tasks or quick fixes.• Monitored the batch jobs that are running within shift.• Addressed the errors /abends in the batch jobs within shift.• Managed incidents and problems raised by the business.• Provided root cause analysis to determine cause and resolution of the system issues.• Performed development tasks to fulfill the resolution provided for the incidents and problems.• Created documents and notes if new errors are encountered. • Created reports for the next shift owner about the jobs that have abended within shift that are not worked on. Show less

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  Manulife

  Feb 2021 - now

  Release engineer

  Our main responsibility as a Release Engineer is to perform the manual deployment of the updates from different projects and platforms in different environments.Our individual accountabilities are as follows:• Responsible for seamless functioning of technology and applications for the benefit of internal and external users;• Resolves technical issues and record transactions via ticketing system;• Promotes persistent issues to Engineers and Architects where necessary;• Analyzes, contributes to and improves ongoing business processes and workflows; supports incident resolution and production;• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk;• Understanding of when to engage appropriate partners (internal or external vendors) to resolve operational issues plan parallel work streams when possible;• Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and maintaining software/platform;• Develops training material, processes and flows to enable users to optimize use of software/platform ;• Works together in a small team with a common purpose, follows rules from team members. Show less