Experience

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  中佑集團

  Feb 2015 - Mar 2018

  Network engineer

  • Supervisor of 3 network engineers. Assigned tasks, coordinated projects with other teams and dealt with conflicts.• Managed the network strategy (BGP, routing protocol) to prevent data centers from being attacked by network traffic from U.S. and Europe.• Hosted the newbie training and lectured in internal CCNA courses.• Redesigned and constructed the infrastructure of 2 data centers which have 100 racks, 300 switches and 1000+ servers with carrier-level routers as gateway.• Managed the production network traffic (10Gb at peak-hour) of data centers (7/24, on call).• Raised the service high availability via load balancing network traffic to spare network leased lines.• Built up a high-performance and cost-effective network infrastructure via utilizing existing resources and assets. Show less

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  Synology

  Sept 2018 - Oct 2020

  Software pm

  • Manage software products including SAN storage (Fibre Channel & iSCSI), file protocols (Samba, NFS, FTP), data protection, hypervisor, system management and resource monitor.• Plan product roadmap and prioritize features based on user needs and product objectives.• Organize software solutions to make the best use of the hardware capabilities (Software - hardware integration).• Design user flow/wireframe of software features with user-centered design (UCD) process.• Conduct market survey, competitor analyses and feasibility evaluation.• Identify user demands and transform them into explicit specification.• Provide technical consultation, product training (Synology 2019 & 2020 events, Computex, and internal regular training) and customer issue management.• Administer VMware/Windows/Citrix certification and version compatibility for Synology products.• Manage software licensing features and mechanism.• Compose website copywriting for product features and solutions.• Increased software download count to 3 times in 18 months and the number of active user by 75% (to 47K) in one year. Show less

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  Splashtop inc.

  Jan 2021 - now

  Project manager