Stephanie McGrath

Experience

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  Debtfree Arizona, Inc.

  Jan 2002 - Jan 2005

  Verification Supervisor

  Answered inbound calls from potential clients and provided information regarding the various services and program offerings. Verified customer information and enrolled qualified customers into the program. Held responsibility for making outbound calls to acquire lost leads and also to successfully sign up clients that previously did not qualify. Managed a verification team of 5-10 employees, providing leadership and support to ensure the attainment of enrollment goals. Consistently provided quality control for the counseling department, accurately identifying issues to maintain quality expectations. Designed a call script to ensure standardization across the department. Handled escalated issues related to higher level customers, delivering quality support to ensure overall retention. Show less

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  America's Mortgage Alliance

  Jan 2005 - Jan 2006

  Transaction Coordinator

  Partnered with clients in completing the loan process, by meeting with them either in person or via telephone conference. Managed and organized numerous customer files, ensuring accuracy to eliminate quality issues. Verified financial and employment information to meet lender guidelines. Completed marketing campaigns for senior loan officers to assist in driving client growth and development.

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  Grand Canyon University

  Jan 2007 - Jul 2017

  University Enrollment Representative

  Established and maintained relationships with school districts and administrators to recruit for teacher preparation and continuing education programmatic areas. Generated referral leads and interviewed prospective students both face to face and via telephone. Consistently achieved enrollment goals and worked to retain current students by building consultative relationships and providing excellent customer service.Maintain all confidential documents required for processing government financial aid and school enrollment.Selected as part of the university’s first team responsible for enrolling students in all programs across all colleges.Designed high-level advanced lead generation database management process for the entire division.Promoted to Level 7 University Counselor taking on responsibilities including higher student consultative client list. Less than 10% of employees operating at Level 4.Exceeded university’s enrollment goal by 140% in contrast to Level 3 counseling goals.Selected to participate in Leadership Preparation program through GCU Training and Development – only 1-2 people from each division selected after application process. Completed 3 month training program in March 2016. Show less

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  Edison Power Constructors

  Jan 2013 - Jan 2014

  Senior Human Resources Manager

  Oversaw Human Resource functions for the entire company including, full-cycle recruiting at all levels, extending employment offers and managing the DOT drug testing program. Managed the on-boarding process and developed updated employment document tracking system for new employees. Held responsibility for enrolling employees into the corporate benefits programs and partnered with benefits vendors to ensure completed enrollments.Managed confidential employment documents and employment relations issues for more than 100 employees.. Created an enhanced version of the corporate employment handbook, increasing performance efficiencies, and decreasing employee personnel related incidents.Managed day to day operations to ensure departments worked collaboratively and various aspects of daily organizational goals were maintained.Coordinated the setup of new offices, as well as purchased furniture, supplies and maintained relationships with vendors. Show less

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  Camelback Post Acute Care & Rehabilitation

  Jul 2017 - Sept 2021

  Human Resources

  Oversaw Human Resource functions for an average staff of 115 employees, including full-cycle recruiting at all levels. Managed the on-boarding process and developed training and development programs for employees. Held the responsibility of keeping employee records in compliance for annual state audits.• Maintain all confidential documents required for employee files including I9s, OSHA, performance evaluations, and state required healthcare licensures and competencies.• Reduced year over year turnover by 80% by instituting new recruiting and onboarding practices.• Increased employee satisfaction survey participation to 100%, with all positive feedback in 2020. • Maintained a consistently safe work environment by running monthly safety committee, conducting quarterly safety audits, and moving facility into the best workers compensation insurance tier. Show less

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  Dreamfields Brands, Inc.

  Sept 2021 - now

  National Director of Employee Relations

  Full-cycle human resource functions for an average staff of 1500 employees, including full-cycle employee relations, workers compensation, training/development, and employee engagement. Helped to establish the HR department in new markets, including the setup of the administrative offices, establishing full policy and processes for the HR team to meet compliance and operational standards. Managed a team of 10 direct reports.