Muhammad Ahmed Siddiqui

Experience

• 

  S.R. Laboratories (Pvt)Ltd

  Jan 2011 - Jun 2011

  Laboratory Assistant

  Major responsibilities include :• Assisting seniors in testing all types of fabrics,• Generating reports of tests conducted.

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  Dunkin Donuts

  Sept 2011 - Oct 2014

  Data Analyst

  Major responsibilities include :• Maintaining & troubleshooting data at web portal & google drive,• Reconciling credit sales statements,• Reconciliations bank statements,• Performing outdoor jobs as and when required,• Presenting data in charts, graphs, tables, designing and developing relational databases for collecting data to compare seasonal sales.

• 

  TRG - The Resource Group

  Sept 2015 - Feb 2018

  Technical Support Executive

  Major responsibilities include :• Customer complaints handling regarding their queries, providing information, and resolving the issues,• Working as a team Point Person,• Trained LCA batch,• Working at CSP application, Seibel, Vega Portal, BI Tab, Speed Test HLR, Web portal and other 11 applications at a time,• Maintaining AHT, ACW , AUX and HOLD time on calls,• Call back to customer for NPS feedback.

• 

  Imam Clinic

  Jun 2018 - May 2020

  Information Technology Support Engineer

  Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems.

• 

  AFAICON

  Jun 2020 - Aug 2021

  Full-stack Developer

  Developing new user-facing features, determining the structure and design of web pages, building reusable codes, and optimizing page loading times.

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  Imam Clinic

  Sept 2021 - now

  Full-stack Developer

  Designing and developing websites and platforms