Experience

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  Nivaan infotech

  Mar 2021 - Sept 2022

  Software developer and technical support analyst

  • As a Technical Support Analyst:o Reported on the performance of computer systems and networks, identifying and resolving issues to maintain optimal operation.o Responded promptly to users experiencing difficulties with computer systems, ensuring efficient problem resolution and minimal downtime.o Provided advice and training to users, addressing identified difficulties and enhancing their technical proficiency.o Collected, organized, and maintained a comprehensive problems and solutions log, facilitating knowledge sharing among technical support analysts.o Delivered exceptional customer service, ensuring user satisfaction and fostering positive relationships.o Diagnosed and resolved hardware and software issues on desktop applications, ensuring smooth functionality and user productivity.o Offered expert advice and training sessions to users, improving their understanding and efficient use of MS Office and other applications.o Developed and maintained documentation for common issues and their solutions, enhancing the efficiency of the support team.o Assisted in network troubleshooting and performance reporting, contributing to system optimization.• As a Software Developer:o Collaborated with the development team to design, implement, and test software solutions under the guidance of senior engineers.o Took the initiative to identify opportunities for enhancing software development processes and procedures and provided proactive recommendations for improvement.o Developed desktop application for the textile industry using Python as backend technology.o Participated in daily stand-up meetings to discuss progress, challenges, and new tasks.o Created and used regular expressions with the Python re module for sophisticated string matching and manipulation purposes.o Different functionalities are provided, such as searching for bills, generating invoices, resetting bills, and closing the application.o Technology: Python, Tkinter, re, docx, datetime. Show less

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  Petro-canada lubricants

  Jul 2022 - Jul 2024

  Gas station attendant

  1. Greet customers in a friendly and courteous manner.2. Process customer transactions for fuel, merchandise, and other services accurately and efficiently.3. Handle cash, credit, and debit card transactions while adhering to company policies and procedures.4. Maintain a clean and organized cashier area and gas station premises.5. Answer customer inquiries and provide information about products, services, and promotions.6. Monitor fuel levels and assist customers with fueling their vehicles when necessary.7. Follow safety protocols and guidelines to ensure a safe working environment.8. Collaborate with team members to achieve store targets and goals.9. Perform opening and closing procedures as required. Show less

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  Colorad label

  Jul 2024 - now

  Press assistant

  • Reviews work requirements and production schedule with Press Operator.• Talks to assistants from previous / next shift to discuss any issues or challenges they had with material or equipment and how they were handled, as well as the progress of the work relative to the production schedule.• Shares best practices with other assistants.• Checks viscosities and understands ink requirements regarding solvent blend etc.• Checks schedules with Operator and ensures material, ink, cylinders are available forpress ahead of changeover.• Relieves the Operator during breaks, shares with operator issues noticed on a runduring absence.• Reviews colour match issues with Operator (progressive learning).• Works closely with operator to ensure they are providing the support required tocomplete the tasks for the shift.• Assists with mechanical issues with the press based on directions from the Operator.• Maintains a clean and safe press area at all times including sweeping and washing floors and equipment.• Trains new assistants.• Ensures that safety procedures are strictly adhered to.• Adheres to all requirements of Color Ad’s Food Safety Program. Report any issuesnoticed to a member of the Food Safety Team. Show less