Experience

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  Lonestar steakhouse

  Jan 1996 - Jan 2001

  Manager
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  Koz.com

  Jan 1999 - Jan 2001

  Tech support
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  Qsp financials

  Jan 1999 - Jan 2000

  Applications consultant

  Responsible for designing, documenting, implementing, and testing Financial Information Systems specializing in Accounts Receivable, Accounts Payable, Sales Invoicing and Air Travel Card.Responsible for multi-million dollar projects with major US and European airlines; maintaining open lines of communication and adhering to a predetermined budgetary allowances

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  E-advocate

  Jan 2000 - Jan 2001

  Advocate/technical support

  Created online HELP system for E-homecare Tested proprietary software Edited and produced training materials. Provided support to Clinicians working in the homecare field

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  Hill-rom it solutions

  Aug 2002 - May 2014

  Lead, plan and coordinate all development activities associated with successfully delivering new products and functionality to the market including commercialization activities that may include customer beta trials. Establish, build and lead high performing development project teams; motivate and provide day to day operational direction to confirm the team delivers on its development and commercialization commitments.• Released 43 Nurse Call product releases over 3-year period.• Manage stakeholder expectations and communication along with Brand and Program Manager.• Provides timely and accurate information to senior management and the core team regarding project plans, status and needs, accordingly; work with functional management to ensure organizational alignment, resource needs and provide input regarding team members’ performance.• Responsible for the deployment and configuration of integrated solutions at customer sites and managing customer relationships over multi-year periods. Show less Facilitates user departments and vendors to define the interface requirements and scope. Prepares and recommends technical resource requirements needed to successfully deliver and support assigned projects. Develop and programs the actual interfaces to/from various applications and/or databases. Works with end users and Hill-Rom Product Teams to develop appropriate procedures to monitor the interfaces and ensure optimum system performance.• Led the creation of the remote upgrade program which helped reduce service costs by 10% in FY11.• Assisted in development of Hill-Rom’s interface engine using the Orion Health’s Rhapsody Integration Engine and integration projects including Inbound/Outbound ADT, Inbound/Outbound Orders-Results and Procedure Scheduling.• Maintains interfaces and evaluates for system upgrades and performance audits.• Project Lead for integration software implementations and collaborate with other Software, Systems, and Deployment Engineers to ensure that efforts are coordinated. Show less Troubleshooting and providing technical instruction on Net-Linx Nurse Call, Vocera and NaviCare products. Provided written and vendor reports to Engineering on problems found in the field. Maintain technical knowledge to keep up with rapid changes in technology. Travels to field on-site installations and/or troubleshooting. Responsible for creating and maintaining exceptional customer value, employee value, and shareholder value in an environment that is demanding and ever changing due to customer expectations and practices, and new developments in technology. Perform remote on-call support for immediate customer needs. Show less

  • R&D Project Manager

    Apr 2011 - May 2014

  • Integrations Analyst

    Jan 2007 - Apr 2011

  • ADT Implementation Specialist

    Jan 2004 - Jan 2007

  • Technical Customer Support Specialist

    Aug 2002 - Jan 2004
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  Hill rom it solutions

  Jan 2006 - Jan 2007

  Hl7 configuration analyst/project manager

  Responsible for providing overall project management for new HL7/Rhapsody Interface product implementations and for coding NaviCare database configurations based upon customer requirements as defined by the Implementation Project Manager.

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  Hill-rom clinical workflow solutions

  Jan 2014 - now

  Senior manager

  Functional Management responsibility for 15 team members and key contributor to departmental Agile transition (Scrum/Kanban/SAFe) seeking to improve product quality and team velocity. Point of contact for all customer escalations and root cause analysis investigations.• Led product sustaining Agile team responsible for addressing customer escalations and feature deliverables. Over 1-year period reduced number of hot fix patches required by 90%.• Delivered quarterly sustaining releases which reduced complaint data by 20% year over year.• Establish and evolve software development processes, practices, tools and technologies while ensuring process compliance throughout the software development cycle.• Work closely and cooperatively with cross functional teams such as Product Management, Marketing, Service, and Quality Assurance to meet customer requirements and schedule.• Understand existing and new technologies while constantly looking for innovations that could assist in improving efficiency in product development or satisfying customer needs.• Strong recruiting skills and helped to double team size in 6-month time frame which included local contract vendor management. Show less