Experience

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  Ntpc limited

  Jun 2010 - Aug 2010

  Study of “generation of electricity from coal and its distribution”

  Worked in Control and Instrumentation division of NTPC, which included study of following labs:➢ Protection and Interlocks lab➢ Automation lab➢ Electronics lab➢ Water Treatment lab➢ Manometry lab➢ Furnaces Safety Supervisory System lab

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  Acrolect technologies pvt. ltd.

  Jun 2011 - Aug 2011

  Study of “asp.net” & online mobile store website

  Worked on ASP.Net 3.5 Framework using C# and Visual Studio 2008 & 2010.

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  Honeywell

  Jul 2012 - Dec 2013

  Senior product support consultant (us & canada)

  ➢ Complete assessment, implementation, integration, technical training and support for CCTV cameras, DVRs, Access Control systems, motion sensors and bio-metric readers like fingerprint scanners, iris scanners etc. along with the required hardware, software and network solutions in a US based B2B process.➢ Analyze and report the ongoing issues for various Access Control and Video Security products used in US and India for both hardware and software.➢ Development of technical/troubleshooting manuals for different access control and video products, training material and user guides. Show less

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  Accenture

  Aug 2014 - Sept 2016

  Quality analyst (us & india)

  ➢ In-depth audits of the live cases, root cause analysis of errors, identify areas of improvement and provide coaching with real-time feedback.➢ Manage multiple projects for process improvement, continual service improvement and performance improvement for Operations.➢ C-SAT Analysis of Returned Accounts to identify areas of improvement for end users in the Account Recovery Process. ➢ Assist the client in Knowledge Management by drafting the new policies, changes, updates in the Knowledge Base. ➢ Identification of Variance in the process and conducting Calibration sessions both internally within the team and externally with the client.➢ Quality Reports and Dashboards for WBRs and MBRs. Show less

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  _vois

  Dec 2016 - Mar 2020

  ➢ Project Coordinator for a global IoT Orders & Logistics project working with a team of individuals with varied professional expertise, roles, backgrounds and tenures.➢ Foresee or predict as many challenges as possible; and to plan, organize and control activities so that the project is completed as successfully as possible despite of all the risks.➢ Key responsibilities included escalation management, vendor management, stakeholder management, resource management, competency management, workforce management, manage individual and team performance, identify areas of improvement and implement corrective measures to bridge the gaps.➢ Set up the Quality Framework to review, plan, design, and implement measures for Continual Service Improvement.➢ Escalation management, RCA, identify, track, monitor and manage situations that require increased awareness and swift action.➢ Stakeholder engagement to create positive relationships with the internal and external stakeholders through appropriate management of their expectations and agreed objectives; and to create a bridge for all process updates, changes and transitions.➢ Regular interaction with the vendors to identify any challenges and devise solutions to drive them till resolution, take appropriate measures for controlling cost, reducing potential risks, ensuring excellent service deliverability and deriving value from vendors in the long run.➢ Understand the team's vision and aspirations, coach and provide them the L&D resources in the direction of their individual career goals while keeping their performance aligned with company goals.➢ Create a centralized Knowledge Base and database for all SOPs, LWIs and process records.➢ People engagement activities to enhance the sense of well-being within the employees and to motivate them to give their best each day.➢ CSR activities to give back to the community, undertake philanthropic causes and provide positive social value. Show less ➢ Quality Assurance and Continual Service Improvement for Vodafone Mobility Business teams working with EMEA and APAC customers.➢ Audit and analyze tickets (service requests & incidents) and orders, root cause analysis of errors, identify areas of improvement, create and implement action plans.➢ Work on BMC Remedy IT Service Management Tool, Service Now and VGE Central Ordering Tool for audits and use MS SharePoint for Quality Reports and Dashboards for internal & external stakeholders.➢ Compliance manager and coach for ISO 9001:2015 standard for Quality Management Systems. Teams got successfully certified by LRQA in Feb’18 with zero Non-Conformities.➢ Assist operations in end to end transition for new projects (Phases - Design, UAT, ORT, Go-live).➢ Manage the creation and maintenance of Local Work Instructions for multiple projects. Show less

  • Deputy Manager - Project Co-ordination (UK | EMEA & APAC)

    Aug 2018 - Mar 2020

  • Senior Quality & Data Analyst (UK | EMEA & APAC)

    Dec 2016 - Jul 2018
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  Zs

  Sept 2020 - Jan 2023

  ➢ Scrum Master for Agile projects➢ Overall Project Management – Project planning, scheduling, tracking & monitoring➢ Contract Management – SOWs and POCNs creation and tracking.➢ Finance Management – Forecast creation, update and tracking, expense analysis, budget tracking.➢ Performance Management – Tracking SLAs and monitoring KPIs.➢ Resource Management – Onboarding, offboarding, access management, tracking utilization, demand and supply management.➢ Communication Management – Handling overall central and space level communications (internal and external), escalation management, customer satisfaction etc.➢ Governance & Reporting – Roster management, L&D planning and coordination, diagnostic reports & insights.➢ Risk Management – Identifying any risks and issues and highlighting the same to the relevant stakeholders, along with the required risk management strategy and plans.➢ Project Coordination – Managing space level initiatives, tracking new RFPs and proposals, tracking activities and action items across all workstreams.➢ Calendar Management – Team connects and meetings setup (internal and external), preparation for all leadership and client touchpoints➢ Working with the clients and ZS core team to identify any inter workstream dependencies based on the conversation with the respective stakeholders.➢ Regular interaction with the client and ZS teams to identify any challenges and devise solutions to drive them till resolution, reducing potential risks, and ensuring excellent service deliverability.➢ Connected to and acting as a bridge between everyone in the space, starting from the associates all the way to the senior leadership, in order to add value at the ground level while keeping everyone aligned with the broader vision.➢ Conducting R&R events and team engagement activities to enhance the sense of well-being within the employees and to motivate them to give their best each day. Show less ➢ Working on third-party payroll (Collabera Technologies Pvt. Ltd.) on a contractual Manager-PMO role.➢ Project planning, tracking & monitoring.➢ Handling overall communications (internal and external) and resource management.➢ Working with the clients and ZS core team to identify any inter workstream dependencies based on the conversation with the respective stakeholders.➢ Supporting the central team on project management activities - Financials, invoicing, staffing, utilization etc.➢ Identifying any risks and issues and highlighting the same along with the risk management strategy and plans.➢ Regular interaction with the client and ZS teams to identify any challenges and devise solutions to drive them till resolution, reducing potential risks, and ensuring excellent service deliverability.➢ Supporting teams with new joiner onboardings, trainings and tech enablement.➢ Reporting and Governance.➢ Conducting team engagement activities to enhance the sense of well-being within the employees and to motivate them to give their best each day Show less

  • Project Manager - PMO [Program Management Expertise Center] (US)

    Feb 2021 - Jan 2023

  • Manager - PMO [Contractor] (US)

    Sept 2020 - Feb 2021
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  Optum

  Feb 2023 - now

  Project manager (us)

  ➢ Leading multiple complex cross-functional complex projects and programs in US Healthcare, specializing in Omnichannel Marketing for the OptumRx Home Delivery business for Pharmacy and Plan/PBM Benefits. Core workstreams include Data & Strategy, Creative Management and Pharmacy Growth.➢ Also did a short stint for the OptumRx Infusion Pharmacy business for setting up a new large site in the US.➢ Leading multiple large scale initiatives to increase the Organizational Project Manager Maturity Matrix (OPM3) score for our Global PMO team in Optum Global Solutions (India & Phillipines). Show less