Experience

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  Bank of india

  Aug 2011 - Jan 2018

  • Conducted Know Your Customer (KYC) and Customer Due Diligence (CDD) analysis in order to mitigate the risk AML / ATF.• Reviewed and monitored customers Online / Transfer / Cash and ATM transactions as well as depositors’ profiles on daily basis and reported suspicious transactions to higher level.• Ensured that customer identification records remains up-to-date and relevant, particularly when a transaction of significance takes place, or when customer documentation standards change substantially.• Reviewed and filing reports like the Large Cash Transaction Reports, Suspicious Transaction Reports, to the appropriate regulatory authority in a timely manner and in accordance with regulations.• Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends.• Completed monthly, quarterly, and annual compliance checklists that track compliance with accounts' Code of Ethics to meet client servicing requirements. • Provided responsive, inbound and outbound sales/service to clients through providing information and financial advice on a wide variety of business and personal lending products and mortgage services. Show less • Obtaining information on a variety of transactions, including wires, ATM's, foreign, international, debit card and others and determine whether these transactions are suspicious.• Maintains thorough knowledge of the Bank's systems used to conduct research of customer transaction activity and communicate with managers.• Researches, analyzes, recommends and investigates customer activity for potential AML-related suspicious activity. • Enhanced Due Diligence and AML Client Risk Assessments on the highest risk clients to protect bank from financial crime and associated reputational risk.• Managed a credit portfolio at an acceptable level of risk by completing credit review, authorizing, renewing credit facilities, preparing documentation and identifying any deteriorating and/or unsatisfactory trends. • Engaged customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate solutions. Show less

  • Branch Manager

    Jun 2014 - Jan 2018

  • Relationship Manager

    Aug 2011 - Jun 2014
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  Rbc

  Jul 2018 - Apr 2022

  Process branch administrative duties and complex transactions related to investments and unsecured credit compliance based on banking solutions, processes and procedures expertise.Collaborating with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and targeted expert advice.Supporting the execution of the branch plan and objectives as manager delegate.Mentoring Client Advisor and Banking Advisor team on offering banking solutions and advice-giving strategies to improve the customer experience.Achieving customer demands and compliance requirements by maintaining employee scheduling while adhering to all policies, procedures and guidelines of conduct.Supporting advisory and frontline staff for efficient resolution of customer complaints within guidelines.Implementing contact and relationship building strategies, and support new client acquisition in local community.Proactively taking ownership of resolving and preventing client’s banking problems.Providing professional advice and education with an ability to address complex credit and investment needs, concerning both personal and business needs. Show less Focusing on client education and demonstrating new methods (My Advisor), leveraging technology to deliver a memorable client experience, drive sales, and retain business.Adapted to the newly methods of helping clients virtually (Webex and My Advisor).After first client contact, assisting them with full range of goal oriented financial needs, anchoring, and maintain future booked appointment for leveraging the upcoming opportunity.Proactively calling on generated leads, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities.Helping clients with their mortgages and related credit products, focusing on renewals, maintenance and discovering additional business opportunities (Home line, reallocation).Researching and resolving customer problems, acting as the customer liaison between other bank departments when necessary.Procuring and maintaining relationships with referral partners to make the most of business opportunities. Show less

  • Financial Advisor

    May 2021 - Apr 2022

  • Banking Advisor

    Jul 2018 - May 2021
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  Bmo financial group

  Apr 2022 - now

  Personal banking manager

  Understands customer needs and provides banking, credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit card strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.​Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.​Ensures alignment between values and behaviour that fosters diversity and inclusion.​Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.​Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.​Attracts, retains, and enables the career development of top talent.​Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.​Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.​Handles incoming calls in an informed, professional, and efficient manner.​Provides advice and guidance to assigned business/group on implementation of solutions.​Identifies skilled knowledge gaps and performance improvement opportunities for the team.​Continually assesses and improves the level of performance through coaching.​Implements, reviews, and revises work plans.​Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.​Completes report audits and spot checks as required.​Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.​Provides training and coaching to junior associates as needed. Show less