Experience

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  Coopers & lybrand consulting

  Feb 1997 - Apr 1998

  Sr project manager

  Senior Project Manager (Financial Services Accounts). Build business relationship with Global C-Level Executives to implement IT solutions for Global Trading Floors, and Call Center "Build-Out Programs). Global Construction and IT Vendor Management, DWP, Managed Services Specialist, Datacenter Builds, Relocations and Migrations. Strategic Planning, Cross Functional Leadership, Business Process Improvements. APAC, U.S, EMEA.

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  Pwc

  Apr 1998 - Jan 2002

  Program manager

  Program Manager (Financial Services Accounts). Build business relationship with Global C-Level Executives to implement IT solutions for Global Trading Floors, and Call Center "Build-Out Programs). Global Construction and IT Vendor Management, DWP, Managed Services Specialist, Datacenter Builds, Relocations and Migrations. Strategic Planning, Cross Functional Leadership, Business Process Improvements. APAC, U.S, EMEA.

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  Ibm

  Jan 2002 - Aug 2010

  Vertical Project Executive (Financial Services, Aerospace, Manufacturing, Government "SAT" Mexico City, Brazil), Responsible for Account Management, Customer Relationship Management, Business Growth, RFP Management, Oversee Professional Services and Project Portfolio Delivery to identify business growth opportunities while assisting the customer address any and all Business IT Objectives. Present IBM Innovation and business partner solutions to address sustainable capabilities. Assume leadership roles to manage various industry specific IT large-scale portfolios. Oversee T&T opportunities from mergers and acquisitions. Client Relationship Management, RF!s, Revenue Growth, Account Strategy, Delivery Liaison, Digital Transformation.Execute account strategies to remediate tactical, and operation performance issues. Develop plans to optimize roles and responsibilities. Drive and align project/delivery resources to complete T&T deliverables to contract timelines.Advised and influenced technical solution Cloud Delivery teams to develop cost effective solutions for U.S, and Latin America based outsourcing contracts focused on CSAT measurements. Show less International Portfolio Manager Specialist (Financial Services, Manufacturing, Transportation, Aerospace, Automotive, Retail, Health & Science, Accounts). Build business relationship with Global C-Level Executives to implement IT solutions for Global Trading Floors, and Call Center "Build-Out Programs). Global IT Vendor Management, DWP, Managed Services Specialist, Datacenter Builds, Relocations and Migrations. Strategic Planning, Cross Functional Leadership, Business Process Improvements. LATAM, APAC, U.S, EMEA. Show less

  • Project Executive

    Nov 2005 - Aug 2010

  • Transformation Director

    Oct 2004 - Nov 2005

  • Project Portfolio Manager

    Jan 2002 - Oct 2004
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  Third solutions

  Apr 2011 - Feb 2012

  Vice president project management / marketing

  Work with CEO and CIO and help implement sustainable Digital Receipt Software Product to several Retail Businesses. Help (start-up) Third Solutions with Business Growth Initiatives in the U.S, EMEA, and LATAM. Execute Customer Relationship Management (CRM) while also performing Portfolio Project Management while Implementing new product releases. From a Program Management perspective built and stablished e2e Pursuit, Project, Steady State lifecycle standards based on best practices. Prepare and Present Pre-Sales presentations relevant to cost savings initiatives, integration, implementation, and support models post implementations.Execute strategy, budgeting, forecasting, capacity and resource planning, contract negotiations, vendor relationships, and delivery of technology and business process solutions. Spearhead new product offerings and enhancements, working closely with developers. Managed e2e software implementation, QA, UAT, and deployment processes. Show less

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  Hewlett packard enterprise

  Feb 2012 - Feb 2016

  Director

  Customer experience strategist and business leader with a passion for driving value through improved. customer experience. Partnered with business leaders to optimize the customer journey by uncovering insights and translating them into actionable and innovative solutions. At HP, built high performing team and added value as a business partner and collaborator. Implemented project portfolio management best practices to establish executive governance cadence. Focus on customer relationship management and service delivery excellence. Apply structured program management frameworks. Including but not limited to pursuit, project, and delivery cross-functional lifecycle. Managed the overall IT transition and transformation from Mexico, Spain, and Asia to the U.S for the largest bread manufacturer in the world. Including but not limited to UNIX, Linux, and Microsoft Servers. Managed Service delivery Transition for 24 x 7 Global IT Helpdesk Support in Multiple Languages from Multiple Location (EMEA, LATAM, India) Supporting End-user’s PC, Printer, Business & Standard Application like OS, MS Outlook and Incident Management for High severity tickets.Lead the IT Transformation of several agricultural corporations in the Caribbean, Latin America, and Europe due to business mergers, and acquisitions for a Nordic Agricultural Powerhouse. Lead technical transformations of the acquired companies into strategically centralized data centers in Brazil, and Colombia, including the implementing Service Desk, EUC, and Management ITIL Services.us Show less

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  Cognizant

  Feb 2016 - Jun 2021

  Program director (north america)

  Leading & supporting a portfolio of enterprise customers through a variety of programs involving IT strategy, distributed architecture implementation, and hybrid cloud operations. Building & leading global teams that drive breakthrough business results using innovative technologies. Develop and manage a partner ecosystem to serve customers and drive adoption of a new IT platform. Collaborating with partners to achieve business outcomes with cloud based solutions. Delivering IT infrastructure architecture guidance, lead proof-of-concept programs, perform enterprise portfolio assessments, review operation best practices and conduct skills transfer workshops. Driving enterprise IT transformation.Lead several global service desk transitions, infrastructure to cloud transformations for customers in the Financial Services, Health and Science, Manufacturing, Hotel and Transportation industry leaders. Accountable for the overall T&T solution implementation working extensively with architecture, operations and cross-functional vertical and horizontal organizations for transparent problem-solving initiatives as they develop. Validate business plans, administration strategies, Establish Executive governance and structure to drive deliverables based on business requirements through optimum quality assurance within, solution design, risk management, scope, organization change management, customer and operational acceptance criteria, project execution, service delivery handover processes to steady state. Focus on public relations as part of CRM obligations, Minimum average budget managed $25M, highest $150M. Consistent objective to complete program deliverables on time and under budget. Implement sustainable service improvement (technical and process driver) initiatives to address immediate and/or long-term cost savings requirements. Show less

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  Wipro limited

  Jun 2021 - Feb 2023

  Account executive

  Conferred with sales teams and team leaders to communicate targets, boost revenue, and improve overall strategic growth opportunities. Devised and published metrics to measure organization success in delivering world class customer service in areas not limited to Service Desk, End User Computing, and Network. Client Relationship Management, RF!s, Revenue Growth, Account Strategy, Delivery Liaison, Digital Transformation. Exceeded account team financial, and service delivery SLA goals. Collaborated and leveraged Service Delivery Capabilities to support Account Teams to implement customer services initiatives. Re-Structure Account Framework to re-build partnership relations with customer. Implemented Project Governance Framework to stabilize project execution and credibility through mutual ownership and accountability. Demonstrate quota overachievement selling $5M + annually. By implementing structured communication we recover 35% of business growth. Show less

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  Cognizant

  Jan 2023 - now

  Sales director

  Drive multi service line technical solution teams to respond to RFPs in the Manufacturing, and Energy Utilities Sector. Areas of specialty are multi-cloud, security, and infrastructure. Responsible for business growth for assigned accounts, as well as identify and build new logos. Combined TCV responsibilities of ~$54M. Interact with customer's C-Level and Sr. Leadership to identify short- and long-term business growth opportunities. Client Relationship Management, RF! s, Revenue Growth, Account Strategy, Delivery Liaison, Digital Transformation. Solutions included but were not limited to Azure, GCP, AWS, IoT, SaaS, IaC, MS360, DWP, DevOps, Mainframe, DaaS, and Security Show less