Experience

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  Saunders and bearman

  Feb 2010 - Aug 2010

  Assistant to office manager

  Assisted Office Manager with office administration duties, front desk cover, greeting clients, maintain internal correspondence, and coordinate couriers and solicitor's travel requirements.

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  Teach and travel china

  Aug 2010 - Jan 2011

  Foreign language instructor

  Taught conversational English as a foreign language (EFL) for middle school students aged 12 – 15 years old. Designed and presented lesson plans and extracurricular classes on culture across the world to advance student expression in conversational English. Research and developed curriculum ideas for grades 7 and 8 specific for the English department. Established and maintained standards of student behaviour working with a diversity of individuals and groups by setting rules, standards, and a reward system. Show less

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  First leap china

  Aug 2011 - Sept 2016

  Led a 50-person international team of instructors for this company’s Nanjing region. Built and trained a 5-person academic team to apply a deep understanding of the First Leap teaching methodology amongst the larger team. Created and developed training programs ranging from new instructors to management level in accordance with the curriculum and organisational goals. Facilitated communication between the Nanjing international team and other departments within the region, whilst maintaining a strong presence and relationship with the national management team. Addressed and dealt with conflicts within the region directly to maintain a strong, safe, and supportive community of instructors in a diverse team and working environment. Achievements:• First regional supervisor appointed in the company.• Maintained a low turnover of instructors over the 3 year period. • Presented and developed multiple training programs shared in the region and nationally among the company.• Developed roles within the regional academic team contributing to a strong international department within the company. Show less Taught English through a variety of subjects based on the Montessori model of teaching. Delivered and instructed curriculum using flipcharts and smart technology, met teaching requirements through assessments and feedback from parents and management, developed teaching skills through teacher training and company methodology. Developed and presented school marketing activities through teaching activities, company performances, English competitions, and holiday celebrations. Established communication with co-workers and management through a range of Chinese communication apps such as WeChat and DingTalk. Show less

  • Regional Supervisor

    Sept 2013 - Sept 2016

  • Foreign Language Instructor

    Aug 2011 - Sept 2013
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  First leap china

  Jan 2017 - Mar 2018

  International recruitment manager

  Consulted as the recruitment manager working remotely between the UK and China as needed. Oversaw the recruitment team to support the interviewing process, audited, and updated recruitment strategies specific to the needs of the schools and trained regional manager in interview techniques to develop company recruitment structure. Coordinated with the regional and franchise management for data, changes, problems, and trends and with the marketing department for content creation.

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  Career china

  Jan 2017 - Mar 2020

  Established the customer service department in 2018, designed and implemented the customer journey strategy for B2B clients and B2C clients for the recruitment of international talent. Consulted remotely, traveling routinely between the UK and Beijing, China. • Streamlined customer experience process and implemented communication procedures for channels; company built CRM system and ATS system, JobVite, Outlook email, FreshDesk, Facebook, and WeChat.• Managed onboarding resources for B2B and B2C support.• Learned each department’s process and worked closely with key stakeholders daily strategizing on processes across the industry.• Conducted market research to assist Marketing department and content optimisation. • Planned and managed long-term projects including, department SOP, email automation, webinars and onboarding videos. • Established programs to develop and apply a deeper understanding of cultural integration in the workplace, the complex visa process and company process.• Dedicated time to self-development, learned new methods and skills to become a continuous learner in order to motivate continuous learning. • Analysed data on communication channels, customer satisfaction, and communication trends. Identified patterns leading to decisions on changes in resources, content and behaviour. • Researched and monitored competitors and recent news, keeping up to date and providing knowledge on situations or circumstances. Achievements:• Supplied over 1,000 international professionals to companies in China over a 3 year period• A key member of building a public school program within the city of Nanjing, developing teaching practice and training for cultural awareness and integration in the workplace.• Presented a recruitment booth at the 15th Conference on International Exchange of Professional in Shenzhen in 2017. • Met with government officials to discuss the recruitment of international talent. Show less Based in Beijing, consulted as the recruitment manager to the start-up recruitment firm owned by TAL Education Group (the #1 Most Valuable Education Brand in China and the World). Worked remotely between the UK and China traveling regularly leading a 4-person team of Beijing based Chinese recruiters. Formulated strategies and innovative ideas to bring international talent to China, developed the recruitment process online and offline working with the business development and marketing departments to connect with agencies and influencers to gain further reach. Coordinated and developed strong relationships with B2B clients to build recruitment strategy and performance. Implemented the communication process through the Jobvite ATS system then Career China’s own built ATS system, PROME, to streamline the process for internal and external communication. Set monthly, quarterly, and yearly team goals by analysing data and reviewing target numbers. Show less

  • International Customer Service Manager

    Mar 2018 - Mar 2020

  • International Recruitment Manager

    Jan 2017 - Mar 2018
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  Gotickety

  Jun 2020 - Sept 2021

  - Project / Campaign management - successfully launched over 30 game campaigns in 2021 with partners across the entertainment industry.- Onboard and maintain relationships with key stakeholders, currently managing over 20 client accounts.- Practicing collective leadership, working with all departments, to develop communication.- Research and organise resources to enable co-branded game design. - Streamlined customer experience process.- Implemented email automation for conflict resolution.- Improved customer response rate and review feedback.- Analysed customer behaviour to propose new quarterly strategy customer experience.- Researched and established purchasing and fulfilment process with external partners.

  • App Administration Manager

    Jan 2021 - Sept 2021

  • Customer Liaison

    Jun 2020 - Jan 2021
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  T-three

  Sept 2021 - now

  • Account Manager

    Apr 2024 - now

  • Senior Project Manager

    Jul 2022 - May 2024

  • Project Manager

    Sept 2021 - Jul 2022