Experience

• 

  Sam's club

  Oct 2017 - Aug 2018

  Member services supervisor

  -Supervised eighteen associates who effectively ran the company’s daily operations.-Participated in the training and coaching of employees ensuring company standards were maintained.-Addressed employee and member concerns, resolved issues, and maintained a positive workenvironment.Met or exceeded product referral goals receiving recognition for most membership upgrades in amonth.

• 

  Bbva

  Aug 2018 - Dec 2019

  Branch associate

  -Processed multi-thousand dollar transactions and responded to customer account inquiries.-Two consecutive months of the most mobile demos and met all product referral goals.-Balanced cash drawer, correct discrepancies and completed daily paperwork.

• 

  Central market

  Jul 2020 - Mar 2021

  Cafe partner

  -Delivered the best customer experience on a daily basis while practicing selling and communication skills.

• 

  Unrivaled group

  Mar 2021 - May 2022

  -Established and managed budgets with clients, led conflict resolution, and ensured timely deliverables.-Managed projects from start to finish by understanding the scope of work, communicating with the internal team, and facilitated over ten vendor relationships.-Led weekly client status meetings to communicate current projects and upcoming strategic plans.-Executed weekly email newsletters for two clients by creating and coordinating all content such as copy and creative, as well as distributing to proper audiences. Show less

  • Account Coordinator

    Aug 2021 - May 2022

  • Intern, Client Services

    Mar 2021 - Aug 2021
• 

  Dell blue

  May 2022 - now

  -Manage cross-functional agency team to develop B2B and B2C creative materials for Dell Technologies global product launch and brand campaigns, such as Dell.com pages through an in-house CMS, and live and CG video and photo production.-QA materials at every stage of production to ensure high quality deliverables.-Maintain detailed schedules, deliverables, and expectations with the internal creative team and stakeholders to achieve over 15 on-time handovers of creative materials.-Identify key analytics and insights for performance and optimization opportunities across creative deliverables. Show less

  • Account Manager

    Jun 2024 - now

  • Account Coordinator

    May 2022 - Jun 2024