Experience

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  Itesm

  Jan 2004 - Dec 2004

  Assistant

  Assistant in The Tec de Monterrey University,mainly teaching computer science subjects, for under graduate students,

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  Orange business services

  Jan 2005 - Jan 2023

  -Managing a team of 6 technical design Consultants, mainly handling largest customers for Orange, like Zurich Financial, PMI, Swissree, JTI, SITA etc..- Enhancing process and interlocks between different teams related to TDT team,-Network Consultancy and design for Spain, Portugal and Greece customers- provide full technical detail as required for the service that is being ordered ( in line with the high level customer requirements captured by Sales), ensuring service details being requested can be delivered Show less Technical and network consultant for major customers in UK, like GlaxoSmithKline, Axa International etc,, where high technical, solution and network design is needed. Elaborate Technical Validation for most Orange business services (LAN/WAN management, Real-time Service management, IPVPN-MPLS networks management, telepresence solutions) Supporting Solution Consultants in choosing and enhancing networks in the regions for goldden UK customers,Providing consultation for advanced solutions for customers (VoIP, Security Class-of-Service and WAN Optimization.).Responsabilities in this team: - Responsible for new network requests, migrations and modifications for UK customers - Providing support during customer network installations and migrations of the requested services. Show less Acquired Experiences:Proactive engagement in Post-Sales activities responsible for communications and collaborations with Customers, Solution Consultance, Project Managers and Account Managers. Elaborate Technical Validation for most Orange business services (LAN/WAN management, Real-time Service management, IPVPN-MPLS networks management. Experience in using Sharepoint to enhance the overall QtB lifecycle process, using collaboration and file-sharing features. Supporting Solution Consultants in choosing and enhancing networks in the regions within my responsiblity (Spain, Portugal and Italy).Providing consultation for advanced solutions for customers (VoIP, Security Class-of-Service and WAN Optimization.).Responsabilities in this team: - Responsible for new network requests, migrations and modifications for all Orange customers in Spain and Portugal (previously responsible for Italy as well).- Providing support during customer network installations and migrations of the requested services.- Attending meetings with customer parties as well as Orange consultance managers discussing network solutions, order processes and various management issues. - Creating a process alligment to enhance the way of work and interlock of different entities in Spain and Portugal.- Key role in the ordering process, supporting, following up and providing knowledge and explanation to service delivery - Creating and maintaining way of works and handbook for the team.-Responsible to train way of work , know hows and new Orange technologies , mainly for Europe region (UK, Holland, Sweden, Denmark) Show less Cisco , Huawei routers and Nortel switches (DPNS & Passports) provisioning, installation, and troubleshooting.Supporting Orange’s techs around the world in Spanish, English and Arabic.Hands on experience supporting Orange’s various IPVPN topologies and technologies of frame relay, ATM, DSL, ISDN and IPSEC Boxes.Responsabilities in this team: - Responsible for Circuit testing in Spain, Dealing with PTTs (Telefonica, Auna, Uni2, Colt).- Responsible for DSL router instalaltions and configurations.- Responsible for Installations around the world specially in Spain and Latin America region.- Member of the core team of a Project for INS optimization.- Configured DSL routers and tested new DSL Solutions for Orange customers worldwide.- Worked and troubleshooted DSL Connections with Major ISPs all over the World Show less

  • Head of UK, Ireland & South and Cental Europe Consulting team

    Sept 2018 - Jan 2023

  • Technical Design Team, Team leader

    Oct 2013 - Jan 2023

  • Integration Solutions Consultant

    Sept 2011 - Oct 2013

  • Post Sales Technical Consultant.

    Jan 2008 - Sept 2011

  • Central Installation support Specialist

    Jan 2005 - Dec 2008
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  Cisco

  Apr 2022 - now

  Customer experience manager