Experience

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  Rt outsourcing services ltd

  Jul 2007 - Aug 2008

  Support engineer

  Remote Tech support Engineer, handling clients over phone and emails, resolving Windows OS and networking issues, Managing onsite field replacements related to Desktop, Printers

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  Hewlett packard

  Aug 2008 - May 2011

  Technical sol rep

  HP Global Solution Centre (HP GSCB) engineer worked with EUC team (DSO) for Desktop Virtualization using HP Blades, Thin Clients, VMware & Citrix.Certified HP PSG Professional (Level 2 certified)

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  Ibm

  May 2011 - Aug 2021

  * VMWare vSphere and Citrix XenApp Administration with continuation on same client with Wholesale Banking Platform Support team.* Successfully took the transition of support services from onsite and kicked-off the offshore delivery.* 24x7 support Oncall for Wholesale Banking Platform Support team.* Manage 3000+ Windows 2003/2008 servers, Failover Clusters, Veritas Storage Foundation, AD, Quest Backup/Restore, DNS, DHCP, File & Print Services, Patch Management using Bigfix,* HP Blades with c7000 chassis, Dell and IBM x-Series servers hardware * 250+ VMWare ESXi hosts running across multiple vCenters* Compliance Audits - Represent IBM team for IBM Internal Audits, ISO Audits, Client External Audits* Disaster Recovery Activities - DR Planning and executing * Providing KT to new joiners, Upgrade/Uplift resources by providing shadow oncalls and trainings to increase technical skill set. Show less

  • Subject Matter Expert

    May 2021 - Aug 2021

  • Technical Services Specialist - System Administrator

    Sept 2013 - May 2021

  • Senior Operations Professional - System Administrator

    May 2011 - Sept 2013
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  Kyndryl india

  Sept 2021 - Jul 2022

  Subject matter expert

  Employment transferred from IBM to Kyndryl after IBM GTS Demerger into separate entity. Continuation of service on same job role and designation

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  Platform operations

  Jul 2022 - now

  Cloud engineer

  Being part of global cloud engineering team spanning across multiple regions, my focus area is development and implementation across Microsoft Core Azure services like Azure VM, Azure Storage accounts, Azure networks, Network Security Groups, Azure monitor, Azure Backup, Key Vaults, Azure AD & IAM, Azure AVD, Azure AKS etc.Implementing enterprise scale cloud landing zones, Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, monitoring, policy governance.Develop and implement highly available, multi-region solutions within Microsoft Azure.Develop standard operation procedures (SOP) and find scope of improvements in existing documentation.Manage the cloud migration including service discovery, assessment, planning, execution, and operations. Migrate existing infrastructure services to cloud-based solutions using Azure Migrate.Manage security and Role based access controls of cloud-based solutions.Develop infrastructure as code (IaC) leveraging Terraform to ensure automated and consistent platform deployments. Develop Terraform modules for infrastructure as code automation.Experience with CI/CD pipelines using Jenkins.Administration and maintenance of IAC code in Git/GitLab version control. Experience in client-facing roles, troubleshooting technical issues and working with consultants and architects teams/customers for azure implementation.Supporting global operations team by providing SOP, Manuals, Level 3 weekend oncall support. Show less