
Timeline
About me
Product Owner at Accenture
Education

Michigan state university
2014 - 2018Bachelor's degree computer scienceActivities and Societies: Academic Scholars Program, Sparrow Hospital Volunteer, Society of Asian Scientists and Engineers, Engineering and Science Summer Academy, -Co-President & Former Co-Publicity Chair for MSU Chapter of Society of Asian Scientists and Engineers-Mentor for Women in Engineering-Member of Women in Computing-Deans List Spring Semester 2015, Fall 2017-2014 Engineering and Science Summer Academy (ESSA) participant: Attended and completed the rigorous 7 week bridge program that included college level courses of Chemistry, Writing and Math, as well as various seminars relating to career development and college success.
Experience

Meridian health plan
May 2015 - Aug 2015It intern-Designed new modules and proposed modifications to company’s web portal to enhance user experience-Capable knowledge in mobile application development using XCode-Communicated with different groups of people to organize extensive research project and presentation regarding social media utilization in the health care industry-Utilized understanding of company’s business requirements to trouble shoot and test company’s claim software

Michigan state university
Sept 2015 - Jul 2016Technical support student-Effectively communicate with customers to troubleshoot software and hardware issues-Deploy various amounts of new hardware and software quickly and efficiently-Ability to adapt to new hardware and software programs to meet the needs of customers for their technological concerns

Blue cross blue shield of michigan
May 2016 - Aug 2016Ippss system support intern-Organized group meetings and led committee to give presentation regarding technology in the Health Care field -Analyzed requests and implemented solutions regarding technical business and software issues-Created rules using a program that measures total accumulation of benefits for provider reports-Generated reports using Microsoft Excel by creating Macros

Michigan state university
Sept 2016 - Jan 2018Remote Sensing & GIS-Utilize C#, .NET, JavaScript and HTML to design and implement webpages for clients-Design and implement databases in SQLServer-Troubleshoot and test software written for quality assurance and functionality -Followed Agile development practices -Lead and effectively communicated information to large groups of visitors at Michigan State University -Worked in teams to successfully put on large scale events with over 100+ attending visitors
Student Web Developer
Oct 2017 - Jan 2018Campus Tour Guide
Sept 2016 - Oct 2017

Fca fiat chrysler automobiles
Jun 2017 - Aug 2017Ict intern-Utilized 53 applications of MOPAR to create business value of IT framework for IT proposals to be presented to panel of directors-Assisted in revamping development styles from waterfall to agile by creating comprehensive plans implemented into FCA’s workflow-Acquired knowledge in data analytics and data visualization using QLik Sense

General mills
Jul 2018 - Aug 2019Application devloper/analystTrade Team, Convenience & Food Service Trade Analyst-Assure operational health of our data platforms, tools and processes-C&F Trade IT Team lead for SAP Upgrade Testing -Utilize technical skills including PL/SQL and python, as well as problem solving abilities to triage and remedy issues -Create and support dashboards for data visualization and data analytics using Tableau -Develop leadership capabilities by modeling behaviors (engaging leader).

General motors
Sept 2019 - Aug 2020Software developer
Accenture
Oct 2020 - nowLarge American Automaker – Product Engineer/Feature Owner-Facilitate technical + business workshops to align cross functional stakeholders on product requirements and technical implementation-Work across vehicle, cloud, and mobile app developers to define next-gen electric vehicle features -Lead validation + testing efforts (with physical and virtual simulators) for electric vehicle feature and mobile app to ensure successful customer-facing go live -Collect and incorporate stakeholder input from customers, strategy, legal, technical, privacy, and finance to ensure the proper capabilities and priorities are reflected in the product roadmap -Manage deliverables according to product development milestones for two EV features across 6+ EV vehicle programs -Develop and prioritize enhancements based on customer feedback/user studies-Author various product + engineering specifications and leverage agile tools (JIRA) to track development work + defects Show less Large American Automaker – Backend Developer-Cultivated a thorough understanding of the MFM application and its architecture in order to ensure system stability/health through on call rotations as primary and secondary-Support testing and deployments by completing DevOps activities such as managing servers, code merges, ect. Large Hotel Chain – Full Stack Developer-Implemented a custom real-time site translation microservice/i18n system for a live high-traffic website utilizing technologies such as Java, OpenShift and Smartling translation API Show less
Technology Delivery Lead Consultant
Oct 2021 - nowFull Stack Developer
Oct 2020 - Oct 2021
Licenses & Certifications
- View certificate
.webp)
Amazon web services cloud practitioner
Amazon web services (aws)Feb 2021 - View certificate

Certified safe® 5 scrum master
Scaled agile, inc.Jan 2023 - View certificate

Certified safe® 5 product owner/product manager
Scaled agile, inc.Jun 2022
Honors & Awards
- Awarded to Crystal ZhaoDean’s List Spring 2017 - May 2017
- Awarded to Crystal ZhaoDean's List Michigan State University May 2015
Volunteer Experience
MySparrow Support
Issued by Sparrow Health System on Sept 2014
Associated with Crystal Zhao
Languages
- enEnglish
- koKorean
- spSpanish
Recommendations

Greg dixon
Program Manager of Weatherization Services / Energy Auditor/Quality Control Inspector- Building Scie...Frederick, Maryland, United States
Thiago simão oechsler
Especialista em Docência para a Educação Profissional e Tecnológica | Engenheiro Eletricista | Técni...Blumenau, Santa Catarina, Brasil
Toh w.
Software Engineer @ DBS Bank | Front-End Development, Project ManagementSingapore, Singapore
Sajal bansal
Sr. Security Operations Analyst at Citrix (part of CSG)Bengaluru, Karnataka, India
Neethu lakshmi c
Assistant Manager @ Axis BankKollam, Kerala, India
Brian pepiton
Gulf Coast Region Technical Resource Team at Summit Electric SupplyGreater New Orleans Region
Rab nawaz
Manager Warehouse & Logistics (Nationwide Operations) at TCL PakistanLahore, Punjab, Pakistan
Robert joseph
Director: Hobart Sai Gon Trading Co Pty LtdTasmania, Australia
Kristiina sikkar
Head of Internal ICT Services at SK ID SolutionsEstonia.webp)
Rachel hatch (she/her/hers)
Be a good human | Futurist | Author & speaker | Board memberRedding, California, United States_Chen.webp)
Yu-hua (nick) chen
Technical Operations Specialist at GuidelineQueens, New York, United States
Ramses larin
Arkansas Licensed Title AgentGreater Fayetteville, AR Area
Aanchal agrawal
CA finalist✨Abu Road, Rajasthan, India
Vaishnavi rewatkar
GET @ Reliance Industries Limited | NIT RaipurNagpur, Maharashtra, India
Sandra maria santos
Manager | Recruitment na DecskillLisboa, Lisbon, Portugal
Jake mcgarvey
Business Student - Aspiring Entrepreneur - Big Talker/Bigger ListenerOttawa, Ontario, Canada
Logan voelker, cfp®
Vice President - Investment Solutions at B. Riley WealthDallas, Texas, United States
April griffis
Professional Pet Consultant - NeveticaNew Lisbon, Wisconsin, United States
Valérie emery
French Teacher - MSc in Educational Technology and Human Resource Development National Kapodistrian...Athens Metropolitan Area
Henry backes
Lead Technical Support Specialist at JDK Professional Services, IncMarietta, Georgia, United States
...