Normand Bergeron

Experience

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  Johnson Precision, Inc

  Aug 1997 - May 2010

  IT Director / Database Administrator

  Managed client/server network to support SQL based MRP system; in house application specialist forSolidworks, MasterCAM and Shoptech MRP software and developed custom VBA code, TSQL scripts andcustom reports using Crystal Reports, maintained PBX phone systems.Key projects:* Converted JPI from a peer to peer network to a client/server system.* Organized and maintained hardware and software inventories, including disaster recovery methodsand procedures.* Implemented and supported the MRP system at JPI.* Designed and implemented automated e-mail generator to send out newsletters to customers and newleads so as not to be tagged as spam.* Enhanced end users’ understanding of the E2 MRP system with individual training sessions andcreating user-friendly training materials.* Enhanced end users’ understanding of Solidworks and MasterCAM with group and individual trainingsessions and creating user-friendly training materials.* Responsible for system backups, data security and company website. Show less

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  Nu-Cast

  Jun 2010 - Jul 2013

  IT Director / Database Administrator

  Recruited to jump start stalled MRP system project. Enhanced database performance, implemented recoveryprocedures, handled performance tuning and conducted regular system backups. Ensure technical andfunctional designs meet business requirements.Key projects:* Serve as DBA and project lead person to enable the quotation, order entry and scheduling functions ofthe E2 system.* Enhanced end users’ understanding of the E2 MRP system with individual training sessions andcreating user-friendly training materials.* Designed a departmental WIP and Backlog report using VBA and SQL table data for locating parts asthey travel thru the work centers.* Assumed role and responsibilities of IT director when former IT director left facility. Show less

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  Physicians Resources, Ltd.

  Mar 2019 - Jun 2024

  • IT Support Engineer

    Jul 2013 - Jun 2024

  • IT Manager

    Mar 2019 - Aug 2022
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  Koha Health

  Aug 2022 - Jun 2024

  IT Manager at Koha Health, formerly known as PRL

  Manages a three person team to configure and manage client server network for 300 remote users. Activities includes help desk, hardware setup and troubleshooting, network install, configuration and troubleshooting, windows server, HIPAA Compliance and security.

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  Veradigm®

  Jan 2024 - now

  Sr IT Support Specialist