ESTHER AYENI

Experience

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  Faotig Enterprise

  Jan 2007 - Feb 2008

  Customer Service Officer

  • • Attracted potential customers by answering products and services-related questions, and making suggestions about other products and services• Managed over thirty customers’ accounts• Resolved products and services-related problems by clarifying customers’ complaints, identifying the cause of problem, selecting and explaining the best solution to the problem, expediting correction or adjustment, and following up as appropriate• Delivered fast, friendly and reliable services for routine questions and service-related complaints• Managed sensitive information and inquires with utmost confidentiality and discretion• Maintained an effective working relationship with colleagues and clients/customers• Functioned as a lead communicator between stakeholders (management) and clients Managed social media platform Show less

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  Udaba Educatinal Services

  Jul 2012 - Feb 2014

  Marketing Assistant

  • • Attracted potential customers by answering products and services-related questions, and making suggestions about other products and services• Managed over thirty customers’ accounts• Resolved products and services-related problems by clarifying customers’ complaints, identifying the cause of problem, selecting and explaining the best solution to the problem, expediting correction or adjustment, and following up as appropriate• Delivered fast, friendly and reliable services for routine questions and service-related complaints• Managed sensitive information and inquires with utmost confidentiality and discretion• Maintained an effective working relationship with colleagues and students/customers• Functioned as a lead communicator between stakeholders (management) and clients Show less

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  First Choice Haircutters

  Mar 2015 - Jul 2021

  Salon Manager

  • Demonstrated leadership and team playing skills while managing store, worked seven stylists.● Prioritized and managed schedules, on time, for strategic and critical projects.● Forged relationships with over 150 new clients and met sales target in record of 3 month.● Developed and maintained monthly reports that provided insight into the business's progress.● Organized all documents and store inventories for easily accessibility to management.● Commended for effectively managing training schedules for closing skill-gaps in any part of the project.● Recognized for increasing store efficiency by 35% using effective time management skills.• Developed new idea and proposed Innovative solutions Show less

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  Conestoga Students Inc.

  Jun 2021 - Sept 2021

  Communication Assistant

  • • Monitored online conversations and measured engagements.• Created external communication, press releases and speeches presented by employees and executives• Created, populated and managed Microsoft Excel spreadsheets.• Monitored media coverage postings.• Created consistent contents that appropriately reflected client’s brand and standard, including public relations, media engagements, owned content and design elements.• Collaborated closely with supervisors to conduct research and find out students’ concerns and expectations towards creating suitable media plans. • Managed the marketing and event team in the development of client-specific marketing strategies• Developed creative writing pieces for print and digital applications towards driving the development of campaigns.• Created and managed social media content for CSI’s social media accounts for accuracy and consistency of services, activities and updates.• Prepared and ensured marketing and event goals and targets were met.• Conducted research on new media lists, while also maintaining comprehensive media, stakeholders’ and influencers’ lists. Show less

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  ApplyBoard

  Jul 2021 - now

  Proactively managed over 500 accounts. Ensure accuracy and confidentiality which resulted in 90% client and management satisfaction rating. Correspond with client via email, calls and meetings to build relationships. Create monthly reconciliation reports to provide management with insights on business performance. Reduced 85% project errors by paying attention to details. Proficiently utilized client’s systems to retrieve accurate information when responding to enquiries. Utilize strong communication and management skills to evaluate and resolve complex situations among clients. Develop and maintain a good relationship with clients through effective communication which has resulted in strongcustomer satisfaction and business retention. Create and analyze contracts while onboarding new clients. Provided management insights on business performance. Resolve problems facing clients and create solution pathways using Jira, Confluence and perform ad-hoc reporting. Collaborate and liaise across departments, identify problems, and formulate workable solutions. Streamline team meetings, discussing project goals, updates, and challenges, increasing productivity by 90% Show less • Manage and continuously update /modify over two hundred school's account for different departments, to ensure easy running and timely functioning with over 80% success rate while using confluence and Jira applications.• Use critical thinking to break down problems, evaluate solutions, while making decisions.• Resolve problems facing clients and created solution pathways using Jira and confluence application platform.• Communicate any emerging issues with potential effects on brand, project execution, as well as maintenance and tracking of timelines and deadlines.• Collaborate and liaise across department by identifying problems and formulating workable solutions either related or not with over 98% in organizational growth.• Streamlined weekly team meetings to discuss project goals, updates, and challenges, thereby increasing productivity by 20%.• Collaborate with schools, to understand needs and provide excellent service while communicating effectively and professionally verbally and in writing.• Work collaboratively to drive ideas/solutions with team, TL which improves client and ApplyBoard Efficiency process. Show less

  • Content and Intakes Specialist

    Jan 2023 - now

  • Intakes and Exceptions Specialist

    Jul 2021 - Mar 2023