Talk to sales Try for Free
Alexandra Tomkova, PMP

Alexandra Tomkova, PMP

Cashier

Followers of Alexandra Tomkova, PMP476 followers
location of Alexandra Tomkova, PMPLondon, England, United Kingdom

Connect with Alexandra Tomkova, PMP to Send Message

Connect

Connect with Alexandra Tomkova, PMP to Send Message

Connect

  • Timeline

  • About me

    Legal Operations Project Manager at Expedia Group

  • Education

    • High school of J. Lettrich

      1999 - 2007
      High school degree Biology / Chemistry

      - Slovak Language and Literature- English Language- Mathematics- Economics

    • Universitat de Girona

      2012 - 2013
      LLLP Erasmus European Master in Tourism Management

      - Local Tourism Destination Development and Management- Cultural Tourism in Urban Destinations- Customer Management in Tourism- Partnership and Network Management in Tourism- Tourism Innovation and New Product Development

    • Univerzita Mateja Bela v Banskej Bystrici

      2007 - 2013
      Dipl. Ing. Business Economy in Tourism

      Master´s degree (2013):- Master thesis: Competitive potential of Slovakia in the European tourism market- Vocational subjects of the study program (Business Economy in Tourism)Bachelor´s degree (2011):- Bachelor thesis: Demand analysis of congress hotel guests- State exam in Economics- Vocational subjects of the study program (Tourism)

  • Experience

    • TESCO STORES SR, a. s.

      Jun 2008 - Sept 2008
      Cashier

      - Customer assistance- Cashier

    • Subway

      Jun 2009 - Sept 2009
      Sales Assistant

      - Supervision, preparation and sales of the meals offered- Customer care

    • Blue Lagoon Resort

      May 2010 - Oct 2010
      Animator / Guest Relations Agent

      - Sport activities- Kids activities- Night shows- Customer care

    • Floriana Resort Aparthotel ***

      May 2011 - Sept 2011
      Choreographer / Guest Relations Agent

      - Sport activities- Kids activities- Night shows (shows responsible)- Customer care.http://protur-hotels.com/hoteles-en-mallorca/protur-floriana-resort-aparthotel

    • Hotel Costa Calero ****

      Jun 2012 - Sept 2012
      Animator / Guest Relations Agent

      - Sport activities- Kids activities- Night shows- Customer carehttp://www.hotelcostacalero.com/

    • EF Education First

      Jul 2013 - Oct 2013
      Residence Advisor

      - Front desk- Check-ins & check-outs- Room inspections- Customer care- Students welfare- Crisis management- Supervision of meals offered- Promotion of services offered

    • Hotel CROCUS ****

      Dec 2013 - Nov 2014

      - Managed multiple departments and implemented service quality standards- Directed sales, marketing, social media management, new product development, targeted advertising, graphical supervision- Evaluated customer feedback including sales analysis- Coordinated events and supplier relations - Front desk- Check-ins & check-outs- Bookings- Financial statements- Customer care- Crisis management

      • Duty & Marketing Manager

        Mar 2014 - Nov 2014

      • Front Office / Reservations Agent

        Dec 2013 - Feb 2014

    • Expedia Group

      Mar 2015 - now

      - Led full lifecycle of transformative legal projects - launched Legal center website, implemented legal management tools, revamped internal/external platforms- Redesigned legal content and architectures for intuitive user experience, self-service capabilities and enhanced collaboration- Championed legal technology adoption - built automated workflows and optimized processes through innovative solutions- Excelled in requirements gathering, stakeholder management, risk mitigation and quality assurance to ensure successful delivery- Adeptly managed cross-functional teams, fostering partnerships and trust across global organization Show less - Managed operations for key partner accounts across assigned regions, directing migrations, rollouts, audits and campaigns- Created global mobile offer adopted by 2,000 properties, generating $10M booking value in 6 months- Conducted trainings on company tools for selected partner accounts to incentivize self-service, resulting into decrease of request queue volume by 38% in 4 months- Led group trainings on tech tools to support team’s cross-functionality and tech skills development- Show less - Lodging partners self-service for global inbound/outbound support- Analysis, diagnosis and delivery of timely, professional customer service and solutions to complex challenges to partner hotels- Direct interaction and management of financial, operational, technical, content and marketing related B2B queries from partner hotels and service providers- Oral and written communication with clients and partners to determinate root cause of requests, identification of possible alternative solutions and explanations of possible cost ramifications Show less

      • Legal Operations Project Manager

        Jun 2022 - now

      • Engagement Specialist

        Jan 2020 - May 2022

      • Technical Solutions Analyst

        Jul 2016 - Dec 2019

      • UK & IE Lodging Partner Associate

        Mar 2015 - Jun 2016

  • Licenses & Certifications

    • Kaizen Champion

      Expedia Group
      Nov 2018

    • Project Management Professional (PMP)

      Project Management Institute
      May 2024