Hannah Saunders

Experience

• 

  HSBC

  Jul 2016 - May 2018

  Cashier

  Working as a Cashier at HSBC between multiple branches within Bath.Duties included: •Constantly working under pressure in particular when I am the sole cashier which occurs on a daily basis.•Ability to follow procedures correctly and adhering to attention to detail especially when dealing with cash.•Responding to all customers requirements in a professional & courteous manner.Remaining calm and polite whilst resolving irate and challenging customers’ demands whilst adhering to Banking policy and endeavoring to satisfy the customer’s needs.•Keeping up to date with national Banking legislation, policies and local and national promotions. •Meeting stringent Banking objectives and expectations which entails targets for products, services and needs.•Working on a variety of different services and transactions (foreign exchange, currency, loans, savings, etc.) for customers on a daily basis and also promoting products wherever possible endeavoring to obtain a follow up appointment, digital or telephone contact with the customer.•Complying with numerous Banking policies and procedures to mitigate risk.•Identifying any fraudulent activity at the first opportunity. •Proactively assist my colleagues within the branch with appointment bookings, opportunities or Cashiering duties.•Receipting large cash deliveries.•Follow-up calls to customers to add value to the customer experience.•Organise counter and branch displays in line with promotions and any new banking policies. •Professionalism and determination to enable me to complete all tasks to a high standard. Show less

• 

  IVC Evidensia

  May 2018 - Mar 2020

  Currently working as Portfolio Support assisting the Head of Portfolio Office, Project Managers & Business Analysts in the execution of a variety of strategic projects.Duties include: • Plan, manage and lead projects and their associated teams through to successful delivery, including coordination of technical resources, suppliers and budgets. • Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle. • Assist the Project Managers and Team Manager in the production and maintenance of project plans. • Develop and maintain the PMO library, templates, filing, recording and reporting systems. • Contribute towards increasing PMO maturity within the organisation. • Co-ordinate the production of all status reports and produce project summary reports. • Develop and maintain project & departmental resourcing reports. • Set up and maintain systems for recording project costs. • Maintain central risk and issue logs and change control records. • Develop and support effective communication mechanisms between projects/teams. • Project Management ownership of smaller IT Projects • Other administrative tasks commensurate the role. Show less I joined IVCEvidensia as an IT Administrator while completing my Level 3 Business Administration Apprenticeship.Duties included:• IT/system support.• Supporting the IT Management Team. • Coordinating deliveries and collections. • Administrative tasks such as Filing, printing, scanning, invoicing & collating data.• Producing spreadsheets for budgets, projects & invoices.• Creating and completing small individual projects an ‘IT Monthly Newsletter’ to expand the service and organisation within the department. • Collecting data internally and externally to create benchmarks and work flow charts for a number of different projects such as salaries and budgets. • Gathering internal data such as Birthdays, sickness, holidays etc. to keep a close and supportive environment within the team/department. • Supporting team members/management with events such as Workshops, training sessions and meetings. While completing the duties listed above, I also combine these with my course to produce evidence and knowledge of Business Administration and the skills/understanding within it. Show less

  • Portfolio Support

    Oct 2019 - Mar 2020

  • IT Administrator Apprentice

    May 2018 - Oct 2019
• 

  Mintivo

  Mar 2020 - now

  • Operations Manager

    May 2022 - now

  • Project Manager

    Jan 2022 - May 2022

  • IT Project Coordinator

    Mar 2020 - Dec 2021