Experience

• 

  Ust

  Apr 2023 - now

  Associate i - cloud infrastructure services

  •Managing Microsoft Identity Management Products(Active Directory, Active Directory Federation Services and Azure, AD Connect, Office 365).•Managing Identity Access management Azure AD, Azure AD Application Proxy, Azure AD Connect, Azure AD Pass Through Authentication.•Creating and managing application integrations for identify and access management. Having experience of creating conditional access policies Multifactor Authentication(MFA), resetting MFA and Resolving the MFA issues.•Successfully established and tested Azure AD Tenant for production.•Experiencing in syncing the object Users, Groups, Workstation from active directory to azure active directory.•Having experience in troubleshooting of user account.•Experience configuring and managing AzureAD Connect, Microsoft Active Directory.•Track, prioritize, and manage support tickets using a ticketing system. Ensure that issues are resolved in a timely manner and communicate progress to users.•Create and maintain documentation and knowledge base articles to assist users and provide solutions to common issues. Keep documentation updated with new information and solutions.•Escalate unresolved or complex issues to higher-level support teams or specialized departments. Follow up to ensure that escalated issues are resolved effectively.•Setting up the Virtual Machine i.e. ITCD VMs, MVD VMs.•Managing IAM Portal for DL creation, Cyber-Ark, Password reset etc.•Creating and deleting user accounts, assigning and removing licenses, and managing user access to Adobe products and services from IAM Portal and ARM Portal.• Assigning and updating roles and permissions for users based on their job responsibilities.• Assisting users with resetting their passwords and unlocking their accounts if they are locked out.• Providing support for issues related to user accounts, such as login problems, access issues. Show less