Experience

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  Microsoft

  Nov 1998 - Nov 2014

  Technical account manager

  Technical Account Manager2005 – 2014Responsible for technical account management as a liaison between customers and Microsoft support engineers. Escalation Support, SharePoint Project Architect Team Lead, In-service Training Facilitator and Instructor for Improving Service Delivery Excellence, Educational Mentor of college hires.Application Development Consultant2002 – 2005Escalation support for Enterprise level development customers. Assisted in code reviews in C#. SharePoint development of various internal websites. Collaborated with SharePoint Program management in relaying SharePoint awareness to Premier Support.Dedicated Technical Account Manager2000 – 2002Customer liaison to support groups within Microsoft. Case review and escalation management. Attained 100% Very Satisfied ratings from dedicated account in fiscal year 2002. Regional SNA Server info resource.SNA Server Support Engineer1999 – 2000Responsible for support of SNA Server for enterprise level customers. Received data logs and proceeded to debugging/disassembly to the C code/assembly language level to determine exact code issue involved.Technical Account ManagerMicrosoftNovember 1998 – 1999Responsible for technical account management for enterprise level accounts. Show less

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  Western governors university

  Dec 2014 - Aug 2015

  Student mentor - information technology

  Serve as an advising and support role for student success from initial enrollment to graduation in the Information Technology Department at Western Governors University. Assist 80-100 students as their primary source of information about their program degree requirements, policies, and procedures of the university. Counsel assigned students in understanding expectations and overcoming obstacles to ensure success.Continual review of individual student academic progress and reflect commitment to each student's success through weekly communication intervening as necessary to assist students having difficulties. Advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge and skills. Assist students in identifying their learning strengths and weaknesses and connect them with the resources necessary to extend the former and overcome the latter. Provide career planning and serve as the student's advocate within the College of Information Technology. Show less

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  Gaston county schools - grier middle school

  Aug 2015 - Aug 2017

  Cte - technology education teacher

  - Instruction in how technology systems interact with our world related to Science, Technology,Engineering, and Mathematics concepts (robotics, infrastructures, etc.).- Responsible for planning, organizing, and presenting technology instruction and providing instructional environments that help students learn subject matter and skills that will contribute to their educational and social development.

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  Gaston county schools - mount holly middle school

  Aug 2017 - Aug 2022

  Cte - technology education teacher

  - Instruction in how technology systems interact with our world related to Science, Technology,Engineering, and Mathematics concepts (robotics, infrastructures, etc.).- Three main topics of instruction for each semester include Robotics, 3D Design/Printing, and Python coding.- Responsible for planning, organizing, and presenting technology instruction and providing instructional environments that help students learn subject matter and skills that will contribute to their educational and social development. Show less

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  Gaston county schools

  Aug 2022 - now

  Career development coordinator

  In the Career Development Coordinator’s (CDC) role, I support Career and Technical Education (CTE) and provide and coordinate career development services for students participating in CTE. I work collaboratively with administrators, student services personnel, and teachers to ensure the delivery of career development services to middle school students. I facilitate Relationships with business/industry, post-secondary institutions, and community organizations to support students’ transition to postsecondary education and employment. Show less