Experience

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  Fibao

  Sept 2012 - Dec 2012

  En-es medical translator and proofreader

  Translation and proofreading of scientific articles from clinical trial studies and documentation for medical conventions

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  Vak traduções

  Dec 2012 - Dec 2015

  En/pt>es translator

  Translation, editing and proofreading from Portuguese and English in to Spanish in collaboration with Vak Traduções, which is a translation agency focused on the translation of texts belonging to the fields of visual arts, history, literature, social sciences, among others.

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  Ristorante barbarico bongiovanni

  Dec 2012 - Feb 2013

  Community manager

  - Managing the restaurant's social networks- Working with SEO- Building costumer loyalty- Customer Service through telephone calls-Public Relations - contact with the media- Photography - Photography edition for social media publications- Promotions and other marketing campaigns- Inventory control

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  Individual

  Nov 2013 - Nov 2015

  Children care and spanish teaching

  Caregiver and Spanish teacher for children with a high level of responsibility- Time management and organizational skills.

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  Studiolingua - italian language & culture classes

  Jan 2014 - Jun 2014

  Spanish teacher as a foreign language

  I taught Spanish to the teachers of Studiolingua. I also planned and created all the lessons following a communicative approach.

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  Fuentes academia de español

  Sept 2014 - Nov 2015

  Teacher of spanish as a foreign language

  Teacher of Spanish to A1-A2 Dutch speakers. - Mentoring and teaching- Time organisation and planning- Customer Success Management- Key Account Management

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  Teladoc health

  Jun 2016 - Jun 2018

  Customer service specialist

  Customer Service Representative in English, Portuguese and Spanish for UK, Ireland, Portugal and Spain.- Handled and responded to all types of patient clinical issues, orders and general enquiries through a variety of channels – including phone, e-mail and CRM- Created the draft for medical eligibility by taking notes of patient narratives.- Coordinated and ensured follow-ups of the assigned cases.- Handled and processed medical reports.- Kept records and filing up to date.- Provided exceptional customer service by setting clear expectations with all callers Show less

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  Translator legal and financial s.l.

  Jul 2018 - Feb 2024

  Coordinating and managing translation and interpreting projects, as well as team management of vendor recruitment needs and linguistic resource planning according to Project Managers needs. Working remotely for the last 3 years and attending face-to-face team meetings in the company premises every two months.• Key Account Management of existing clients and collaboration with the sales department to improve market development • Primarily focused on the Life Sciences sector• Day to day relationship with clients and vendors on project deadlines, budgets and requirements, from initial quotation to timely deliveries• Ensuring smooth invoicing process by daily monitoring of client and vendor PO and invoicing details• Identifying new strategies, approaches and workflows for continuing improvement of internal CRM platform• Executing QA processes to ensure best practices and meet KPI requirements• Sourcing and management of vendors and marketing professionals involved in projects• Pre-screening, recruiting and training of new Project Managers Show less Coordinating and managing translation and interpreting project process flows throughout its complete life cycle, serving as client’s primary contact (including periodical video meetings with clients in English, Spanish and Portuguese)• Day to day relationship with clients and providers on project deadlines, budgets and requirements, from initial quotation to timely deliveries• Primarily focused on the legal and financial sector• Updating TMs and managing CAT tools (mainly SDL Trados Studio and Logiterm) to facilitate smooth workflows• Regularly managing the internal workloads in team with the two additional PMs and taking care of the company social networks and blog. • Managing onboarding of assigned accounts providing support throughout complete project cycle• Keeping client and vendor details correctly updated on internal CRM platform Show less

  • Senior Translation Project Manager

    Jan 2020 - Feb 2024

  • Translation Project Manager

    Jul 2018 - Jan 2020