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Eliza Virag

Eliza virag

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location of Eliza ViragBerlin, Berlin, Germany
Phone number of Eliza Virag+91 xxxx xxxxx
Followers of Eliza Virag115 followers

  • Timeline

    Aug 2016 - Sept 2019

    Customer Care and Localisation Manager

    Spark Networks
    Oct 2019 - Sept 2020

    Yoga Instructor

    Selbstständig
    Current Company
    Nov 2020 - Nov 2022

    Team Lead Sales Development

    Concentrix
    Berlin, Germany

  • About me

    Experienced Sales & Marketing Professional | Proficient in UX Design | Empathy-Driven Problem-Solver

  • Education

    • Kodolányi jános university

      2008 - 2011
      Bachelor's degree communication and media studies

    • Careerfoundry

      2023 - 2023
      Ux design

      In-depth knowledge of the UX design process: research, ideation, wireframing, prototyping, and usability testing:- strong foundation in user research techniques, such as interviews, surveys, and usability studies- creating user personas, user flows, and customer journey maps to better understand target audiences and optimize user experiences- skilled in creating wireframes and interactive prototypes using tools like Figma- conducting usability tests and incorporating feedback to… Show more In-depth knowledge of the UX design process: research, ideation, wireframing, prototyping, and usability testing:- strong foundation in user research techniques, such as interviews, surveys, and usability studies- creating user personas, user flows, and customer journey maps to better understand target audiences and optimize user experiences- skilled in creating wireframes and interactive prototypes using tools like Figma- conducting usability tests and incorporating feedback to iterate and improve designs Show less

  • Experience

    • Spark networks

      Aug 2016 - Sept 2019
      Customer care and localisation manager

      - Localisation of Hungarian platform (website/ App), CRM e-mails and seasonal promotions- Recognition and reporting of technical issues, bugs, malfunctions- Handling incoming Hungarian and English written enquiries fromcustomers and providing appropriate solutions- Creating and maintaining website content (e.g.: Hungarian HelpCenter, FAQ), macros for support requests, proofreading- Handling and administration of daily incoming bank transfers andadministration- Testing new features on App- Member of Trust and Safety-Team (Scam analysis and filtering)- Training new employees Show less

    • Selbstständig

      Oct 2019 - Sept 2020
      Yoga instructor

      - Freelancer yoga instructor: provide yoga classes in various studios and staff yoga for companies

    • Concentrix

      Nov 2020 - Nov 2022

      - Coach and manage a team of Dutch, Hungarian, Romanian and Czech speaking Sales Agents- Interview and onboard new talents - Monitor team's weekly, monthly and quarterly KPIs- Analyze and communicate results - Analysis of marketing campaigns for small and medium-sized businesses - Assistance in achieving advertising goals and budget improvement- Schedule consultations with existing customers, build and maintain strong relationship-Continues support for team-lead with daily tasks such as monitoring and reporting daily performance of various markets, motivating team members, conduct meetings and solving technical issues

      • Team Lead Sales Development

        Apr 2022 - Nov 2022

      • Sales Marketing Coordinator

        Nov 2020 - Apr 2022

  • Licenses & Certifications

    • Registered yoga teacher

      Yoga alliance
      Sept 2018

    • Certified user experience specialist (cusx)

      Careerfoundry
      Jun 2023