Experience

• 

  Phoenicia hotel beirut

  May 2017 - Jul 2017

  Human resources intern
• 

  Deloitte

  Jul 2017 - Sept 2017

  Human resources intern
• 

  Blom bank s.a.l.

  Jan 2018 - Apr 2021

  • Assistant Training and Development Coordinator

    Jul 2018 - Apr 2021

  • Human Resources Trainee

    Jan 2018 - Jun 2018
• 

  Algooru | القورو

  May 2021 - now

  - Managed quarterly and yearly product road maps that identified customer needs and aligned with the company’s overall business strategy.- Managed projects from the product ideation stage to delivery (Mobile Application, Web pages, and Systems).- Led a team of 15+ developers and designers to ensure product features are delivered on time and meet quality standards- Automated more than 35% of AlGooru's operational processes through Hubspot workflows, automated messages, and user app actions.- Optimized sales funnel and pipeline and ensured a successful prospect journey, increasing our lead-to-client conversion rates by 5%.- Built a matchmaking system that connects our demand to supply, making our operations more efficient, accurate, and data-driven.- Built a recurrent payment system facilitating installment collection, increasing our revenues and decreasing manual sales work. Show less - Launched 10+ new webpages, 5+ internal dashboard modules, 8+ app versions, and an overall Hubspot setup.- Wrote and revised all business requirement documents for every feature and product.- Collaborated with stakeholders to define product requirements and prioritize features.- Developed and maintained a Jira product backlog that tracked customer needs, features, and user stories.- Developed Minimum Viable Product (MVP) for a mobile application within the first quarter of shifting into the role of a PO Show less - Plan and implement new initiatives that enhance AlGooru talents' perks, benefits, and their overall wellbeing- Design and implement new talents-related policies (leave management, promotion criteria...)- Identify AlGooru’s hiring needs and manage the recruitment pipeline- Ensure the smooth onboarding of all new talents- Ensure legal compliance throughout human resource management - Improve the vetting criteria followed when screening new tutors- Plan and implement new initiatives to keep tutors engaged- Screen tutor applications, follow up with applicants, and guide them through the process Show less

  • Product Manager

    Jan 2024 - now

  • Product Owner

    May 2022 - Jan 2024

  • Tutor Community Manager

    Dec 2021 - May 2022

  • People Lead

    May 2021 - Nov 2021