Experience

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  Student loans company

  May 2015 - Aug 2015

  Student finance assesor

  Dealing with supporting financial evidence meaning a good understanding of financial documents, was required. Also being able to recognise the required information contained within them; to ensure that the household income, used in the assessment, was correct. In turn meaning the student was awarded the correct loan amount.

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  Givergy

  May 2015 - now

  Facilitating and coordinating Agile Scrum processes within the company.Guiding and coaching the team on Agile Scrum principles and practices.Ensuring the team works collaboratively and efficiently to deliver high-quality products.Working with the Product Developer to prioritise the product backlog.Identifying and troubleshooting obstacles that are hindering the team’s progress.Promoting continuous improvement through retrospectives and feedback sessions.Communicating project status, risks and issues to stakeholders.Tracking KPIs and helping teams deliver high-quality products/solutions on time.Ensure that the team follows the Scrum framework and adheres to Agile principles.Experience with JIRA, Monday dev, Monday service & Groove. Show less Recruit & manage the UK & APAC FE & GSA TeamsAssign campaigns across the UK & APAC FE team based on location & client's needsTrain new members of staff within the team and provide continued training and support to existing team members to ensure successConduct quarterly 1-2-1 reviews with the team, and to identify team development needs.Work alongside the Director of Client Services to develop and implement necessary process changes and to review reports to identify gaps in CSM service.Handle client complaints, with the assistance of the Client Services Manager, with the aim for a positive outcome for both the company and the client.Join monthly complaint debriefs with key stakeholders to ensure the team are implementing changes to not see a repeat of the issues.Manage and maintain the relationship with our staffing partners Show less Recruit & manage the APAC CSM & Operations TeamTrain new members of staff within the team and provide continued training and support to existing team members to ensure successConduct quarterly 1-2-1 reviews with the team, and to identify team development needs.Work alongside the Client Services Manager to develop and implement necessary process changes and to review reports to identify gaps in CSM service.Handle client complaints, with the assistance of the Client Services Manager, with the aim for a positive outcome for both the company and the client.Join monthly complaint debriefs with key stakeholders to ensure the team are implementing changes to not see a repeat of the issues.Manage and maintain the relationship with our staffing partners Show less Maintaining regular contact and consultation with clients both pre and post event to ensure they raise as much funds as possible. Daily use of Salesforce and CRM (Customer Relationship Management System) in managing client details, the creation and analysis of global event reports, tracking client interactions and account administration. Creating client websites, spreadsheets and maintaining databases of auction items using EMS (Event Management System). Scheduling and conducting client meetings, often with interstate travel required. Coordination of events with venue contacts and AV teams, including on-site inspection and briefing. Preparing and producing presentations. Dealing with customer queries and providing personal assistance and information. Developing and maintaining client relationships through consistent engagement in face-to-face meetings and presentations, committee meetings, teleconferencing and regular attendance at client events. Show less

  • Scrum Master

    Jun 2024 - now

  • Client Services Manager - UK & APAC

    Mar 2024 - Jun 2024

  • Customer Success Team Manager & Operations Manager

    Apr 2023 - Mar 2024

  • Senior Customer Success Manager - APAC

    Apr 2022 - Apr 2023

  • Customer Success Manager

    Jan 2020 - Apr 2022

  • Event Manager

    May 2015 - Dec 2019
• 

  Hilton

  Sept 2015 - Mar 2018

  Placement 1 - 156 bedroom property with 13 meeting rooms. During my time in East Midlands I took enquires over the phone as well as qualifying and responding to email enquiries. I regularly kept in touch with my clients and sent out contracts on the enquiry was confirmed. I then worked closely with the client up until the day of the event when I handed over to the operational team to execute the event.Placement 2 - London cluster looking after 7 hotels varying in size and location. I focused on the conversion stage where I dealt with the enquiry up to contracting and then handed over the event planners. This was a much faster paced environment than my first placement. As well as this I was given the opportunity to train other team members and took on extra projects in order to enhance my leadership skills. Show less

  • Sales Manager

    Jan 2017 - Mar 2018

  • Graduate Management Trainee

    Sept 2015 - Dec 2016