Experience

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  Westpac banking corporation

  Jan 1989 - Jan 2005

  Customer service officer

  Transactional Solutions Team - handling enquiries received from clients.Direct Entry Team - establishing Direct Entry facilities, amending existing facilities, managing the exception queues, advising Australian Payments Clearing Association (APCA) on changes on the facilities, etc.Deskbank Operation - Establishing and amending Deskbank facilities and interbank electronic wiring.NSW State Government Portfolio - management of ongoing after sales services including branch front office and back office duties. Relief Tellers for other branches within Sydney region including Sydney Office. Safe Deposit Client Services Officer - management of clients in the Safe Deposit area in Sydney Office. Lihat lebih sedikit

• 

  Westpac institutional bank

  Jan 1989 - Sept 2011

  Act as the client’s primary point of contact for the provision of products and services from the group. Responsible for the implementation of full transactional banking facilities Provide ongoing after sales service Attend periodic client visits Accountable for the facilitation and maintenance of the portfolioAchievements:· Created a customer relationship management toolkit, which increased service responsiveness and productivity. Influenced the adoption of electronic banking facilities including EFTPOS to reduce customer cash errors. Setting up learning processes for new entrance for easy understanding of the job· Created product champion matrix so that everyone / new entrance included are able to seek assistance when required.· Suggested to replace current phone to wireless phone so we could multitask and reduce OH & S issues such as sore neck, shoulder pain, etc that reduces productivity. This is now introduced to all CEM’s (Client Enquiry Managers).· Organized some team bonding activities for healthier team relationship and to get to know each other better.· Taught new candidates and other colleagues on how to use spreadsheet / MS Words with a password protection to store password and work procedures.· Set up templates to respond to customer via email so that if there is any reworks, procedure issues or any other matters, they will be responded to in a standard way. Lihat lebih sedikit Act as the client's primary point of contact for the provision of products and services from the group.Responsible for the implementation of full transactional banking facilities Provide ongoing after sales service Attend periodic client visitsAccountable for the facilitation and maintenance of the portfolioAchievements:Created a customer relationship management toolkit, which increased service responsiveness and productivity.Influenced the adoption of electronic banking facilities including EFTPOS to reduce customer cash errors. Setting up learning processes for new entrance for easy understanding of the jobCreated product champion matrix so that everyone / new entrance included are able to seek assistance when required.Suggested to replace current phone to wireless phone so we could multitask and reduce OH & S issues such as sore neck, shoulder pain, etc that reduces productivity. This is now introduced to all CEM's (Client Enquiry Managers).Organized some team bonding activities for healthier team relationship and to get to know each other better.Taught new candidates and other colleagues on how to use spreadsheet / MS Words with password protection to store password and work procedures.Set up templates to respond to customer via email so that if there is any rework, procedure issues or any other matters, they will be responded to in a standard way. Lihat lebih sedikit

  • Associate - NSW Government School - Westpac Global Transactional Banking

    Feb 2007 - Sept 2011

  • Associate

    Jan 1989 - Jan 2011
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  Westpac

  Feb 1989 - Sept 2011

  Associate (client enquiry manager)
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  Westpac institutional banking

  Feb 2005 - Sept 2006

  Associate - gtb client service, health - sydney nsw

  Accounted for Portfolio Management - managed service requirements of a large client portfolio of Corporate and Institutional Accounts, including client visits. Proactively fostered relationships with business partners across the Westpac Institutional Bank. Provided extensive service by giving timely resolutions to client requests, including complex issues that arise. Professionally worked with Client Managers and Clients Project Managers within GTB. Managed the establishment of bank accounts, Merchant and EFTPOS facilities, Corporate Card and Corporate On-line Facilities.Achievements: · Organized few team bonding activities for healthier team relationship and to better knowing each other.· • Organised regular meetings with product managers to keep update with product knowledge in regular team meetings Implemented in team meetings to have Client Managers attend whom we work closely with daily. This will better our relationship with them and also our better understanding on what they do and vice versa. Lihat lebih sedikit

• 

  Gtb client service, health

  Jan 2006 - Jan 2007

  Associate - global & australasian cash management - gtb client service

  Responsible for the implementation of full transactional banking facilities within Australia and New Zealand for referred non-resident offshore corporate clients, which includes connectivity of Westpac products to offshore client’s Alliance partner banking platform. Provide ongoing after sales service to both non-resident offshore clients and the Onshore Wholesale clients, which includes monitoring and review of issues. Attend periodic client visits, in person or teleconference if client is overseas. Manage SWIFT messages including Inward / Outward MT101, MT199, MT940.§ Establish and conduct ongoing review of Client Service Plans.§ Administer annual billing checklist review for each client under the portfolio to ensure mitigation of fee leakage. Accountable for the facilitation and maintenance of establishing offshore accounts for Westpac based Wholesale clients with Offshore Alliance partner banks.Achievements:· Co-ordinated and project managed the automation of the SWIFT payment resulting in reduced errors and improved customer service.· Organized few team bonding activities for healthier team relationship in knowing each other better. Trained CEM’s on a new system called Customer Activity Tracking System (CATS).· Created new Tran codes for customers to get a clear understanding of the narration on their statement when a particular transaction appears.· Taught colleagues how to use mainframe (IMS – Information Management System) macro. This is very useful especially for repetitive tasks. It has saved time and they are able to utilise their time for other productive task. Lihat lebih sedikit

• 

  Public servants

  Jan 2013 - now

  Internal relieve immigration detention service officer

  Responsible for the safety, security and well-being of the people held in the Centers whilst their applications are being reviewed to stay in Australia.Being in the front-line role where direct interaction with people as part of the everyday role and they are:-Assisting in resolving any problems that may ariseEncouraging clients to participate in Center recreational activitiesMaintain all security protocols, processes and procedures relevant to the operation of the Center to ensure a safe and secure working and living environment for all who work and live within the CenterAs a casual employee for eight years and I am doing this role now full time in the Center, I have done the following experience:-Master Control Static PostCompound DutiesClient Processing (Taking Biometrics (for Adult &Children, entering details into Portal System, Induction, discharge, providing Welfare Clothing and other duties in PropertyVisit OfficerGatehouseVehicle Gate OfficerRoverActivity OfficerAPOD (Alternative Place Of Detention)Interstate SecondmentsCharter Escort OfficerInternational Removal Escort OfficerIn this Center I am using my diplomatic ability, emotional intelligence skills, understanding and embracing of different cultures & value systems to engage with clients’. I have also dealt with clients who were in various difficult situations and have dealt with them in a non-confrontational manner. Lihat lebih sedikit