Experience

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  Warid telecom

  Jul 2006 - Mar 2008

  It helpdesk engineer

  * As an IT Helpdesk Engineer at Warid Telecom, supported 500+ users with day-to-day assistance.* Performed installations, troubleshooting of software and hardware related issues.* Managed IT equipment inventory.* Maintained TMS (Ticketing Management System) and provided regular reports to the Supervisor.* Collaborated with team members to ensure efficient IT operations for betterment of processes and procedures.

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  Alfalah insurance company limited

  Mar 2008 - Sept 2008

  It executive (infrastructure)

  * Managed installation, configuration, and troubleshooting of Windows Servers.* Coordinated with vendors for purchases and warranty claims.* Implemented LAN and WLAN networks and provided operational support.* Proficient "End-User" troubleshooting had provided according to assigned priority list.* Ensured branch connectivity through WAN networks.* Managed deployment of centralized print servers.* Developed a strong understanding of IT infrastructure management and support. Show less

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  Wateen telecom (pvt) ltd

  Feb 2010 - Jun 2011

  Customer support representative

  * In customer care department at Wateen Telecom, I provided telephonic technical support to users and corporate clients.* Proficiently managed WIMAX CPEs and GPON devices while handling customer complaints on the CRM system.* Coordinated with the NOC to resolve backend network connectivity issues.* Collaborated with cross-functional departments like CMT, and SMT to resolve tickets to achieve SLAs.* I possessed a deep understanding of telecommunications industry relevant to the customer service domain, including key terms like Quality Assurance (Q.A), Turnaround Time (TAT), Service Level Agreements (SLA), and more. Show less

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  Nokia

  Nov 2015 - Aug 2017

  Hp onsite support engineer

  * On the behalf of HP - As an OSS Engineer, I took on a pivotal role overseen the day-to-day IT operations, offered technical support to end-users, and successfully managed both small and large-scale projects on ServiceNOW platform. * My performance had been exceptional, as evidenced by a commendation letter from Nokia Networks.* My core expertise encompassed a comprehensive range of IT functions, including Installing, and maintaining various hardware components such as desktops, laptops, central printers, LAN, and WLAN.* I was well-versed in the effective deployment of operating systems and desktop images using SCCM and an expert in deploying other software applications.* Additionally, I managed Incident and Service Requests on ServiceNow for both Server and Client sides.* I also played a pivotal role in creating and maintaining comprehensive Knowledge Management, which included user guides and Standard Operating Procedures (SOPs). Show less

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  Flash professional facilities management llc

  Jan 2018 - Jun 2019

  Manager operations

  * Led and supervised a team for efficient building operations, including task assignment, goal setting, and performance feedback.* Developed and executed maintenance programs for plumbing, electrical, security systems, and more.* Managed departmental budgets, forecasted expenses, and negotiated contracts with service providers.* Ensured vendor compliance with service level agreements and quality standards.* Maintained safety and regulatory compliance through inspections, audits, and emergency response plans.* Cultivated positive tenant relations, addressing inquiries, managing improvements, and promoting satisfaction.* Implemented energy-saving and sustainability initiatives, monitored consumption, and recommended improvements.* Coordinated facility projects, maintained communication with stakeholders, and oversaw building security.* Ensured environmental compliance and initiated waste reduction and recycling programs. Show less

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  Adil al jasmi facilities management llc

  Jul 2019 - Dec 2021

  It consultant & managing director

  IT Managed Services - IT Consultant:* Managed IT services contracts for key clients, including Swisscom Mirabaud, TCS International Flavors and Fragrances, on behalf of Hemmersbach Information Technology Consultancy L.L.C.* Provided comprehensive end customer support, including rollout services, IMAC, break and fix, smart hands for network management services, core infrastructure services, support services, and more.* Developed cost-effective strategies to optimize clients' IT infrastructure.Facilities Management Services - Managing Director:* As Managing Director of an independent facilities management firm, I provided tailored solutions to diverse client needs in building management.* Managed yearly lease staff accommodations, prioritizing safety and quality.* Tailored solutions for various staff sizes and needs, maintaining strong client and tenant communication.* Ensured legal and regulatory compliance in property management.* Our exceptional facilities management services built a strong reputation as a trusted client partner. Show less

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  Hitan 360 inc.

  Jan 2022 - now

  Information technology support consultant

  * Leveraging in-depth ServiceNow platform knowledge to provide technical support and efficiently resolve IT issues (hardware/software) for end-users and clients.* Developing, enforcing, and continually enhancing security policies to ensure data protection and compliance with industry standards.* Nurturing and sustaining strong relationships with ServiceNow vendors and service providers to ensure the seamless operation of IT services and stay informed about platform developments.* Collaborating effectively with clients and stakeholders to align IT support solutions with organizational goals, leveraging ServiceNow to enhance operational efficiency and effectiveness.* Maintaining up-to-date, detailed documentation, including system manuals and user guides, to facilitate efficient IT support and knowledge sharing.* Successfully leading IT project management efforts within the ServiceNow environment, consistently achieving project goals that align with business objectives. Show less