Experience

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  Bird information systems pvt. ltd.(a part of bird group)

  Jun 2014 - Dec 2016

  Team member/customer support

  Making Calls and generate leads.Supporting Customers for posting advertisement on Magic Brick property portal

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  Fitmein

  Dec 2016 - Feb 2018

  Implementation and training expert

  Lead a team who engaged in post-sales projects to implement CRM software for Fitness Industry # Participated in onsite meetings with clientele throughout the project cycle and into support# Conducted end user training, database administration, and web server configuration as the software back end subject matter expert # Configured and reengineered software to fit the needs as per the customer# Analyzed, updated, and improved internal/external knowledge base guides and technics# Introduced Ticketing system for support and quick resolution of customers query Show less

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  Mount meru group

  Feb 2018 - Apr 2019

  Implementation engineer

  # Station managers training and implementation of software (middleware) which pushes the data in SAP H4HANA.# Software which is based on PHP, controlling Inventory Management , sales and data of In & Out.# Working with the team of India for the automation of Filling station, understanding the concept and help to implement that at the station in LUSAKA, Zambia.# Arranging monthly training for all managers for the latest changes and solve the problems they are Facing.

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  Franciscan solution pvt ltd

  May 2019 - Aug 2020

  Software implementer

  School ERP and Education based software having modules likeo Admin Panelo Fee o Accountso Payrol• Supporting Mobile application for Students, Parents and Teachers• Online and Offline (Windows Based/Web hosted) ERP Creation and configuration• Solved Recurring issues, documenting and promoting best current practice• Implemented features, Providing Technical expertise and Training, and facilitating knowledge transfer to new clients• Project Implementation of School ERP Show less

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  Mount meru group

  Sept 2020 - Nov 2020

  Software consultant

  Role• Implementing Station Managers Training software (middleware) which pushes the data in SAP H4HANA• Providing advise on Software which is based on PHP, controlling Inventory Management, sales and data of In & Out• Gathering requirement from different fuel station manager, developed and implemented the same in middleware• Organizing workshop for business users and managers for Implementing new system; designing go-live PPTs and user training manuals• Steering customization, testing, training, support, generation of new change request by proactive process improvement• Coordinating with users for system study, requirements gathering, analysis & testing of applications and managing smooth implementation of the sameSignificant Accomplishments• Interfaced with the Products Group and provided extremely useful feedback, resulting in marked improvement of capabilities • Performed data analysis and evolved ideas such as Customer Data, Invoices, Requisition forms etc in building the Middleware application • Supported as well as coordinated with team ,users for new requirements of Middleware system / application / process that included billing, shift data, inventory or stock management.• Provided support in configuration of SAP H4HANA system and created knowledge base • Extracted data from database as well as provided the Mount Meru Group client with ad hoc MIS reports as per requirements Show less

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  Blackbox ip corporation

  May 2021 - Mar 2022

  Senior business analyst
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  Zenoti

  Mar 2022 - now

  Senior implementation consultant

  Zenoti powers over 12,000 salons, spas, medspas, and fitness studios in 50+ countries, including global brands like European Wax Center, Hand & Stone, Massage Heights, and more.Achieved a $1 billion unicorn valuation, recognized as a Next Tech Titan by GeekWire, and ranked 316th on Deloitte's 2020 Technology Fast 500™.Certified as a Great Place to Work for 2021-2022.