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Ryan Ang

Ryan ang

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location of Ryan AngMinneapolis, Minnesota, Amerika Syarikat
Phone number of Ryan Ang+91 xxxx xxxxx
Followers of Ryan Ang1000 followers

  • Timeline

    Jan 2009 - Sept 2011

    Sales Associate

    General Nutrition Center
    Jan 2012 - Jan 2012

    Strength and Conditioning Intern

    First Athlete First Hockey Training Center
    Jan 2012 - Jan 2017

    Rehabilitation Care Tech

    Park Nicollet Health Services
    Jun 2012 - Jan 2014

    Sales Associate

    Champs Sports
    Jan 2017 - Jan 2022

    Product Owner

    Calabrio, Inc.
    Minneapolis, Minnesota, United States
    Current Company
    Sept 2022 - now

    Senior Product Manager

    Zoom
    United States

  • About me

    Building AI powered solutions to CX problems @ Zoom | CCaaS/WEM/WFO | Customer Obsessed Technology Leader | Relationship Builder | Problem Solver

  • Education

    • University of minnesota-twin cities

      2007 - 2012
      Bs kinesiology and exercise science

      Aktiviti dan Persatuan:Mens Lacrosse Club

    • Rasmussen college

      2014 - 2016
      Associate of science (a.s.) computer software engineering

  • Experience

    • General nutrition center

      Jan 2009 - Sept 2011
      Sales associate

    • First athlete first hockey training center

      Jan 2012 - Jan 2012
      Strength and conditioning intern

    • Park nicollet health services

      Jan 2012 - Jan 2017
      Rehabilitation care tech

    • Champs sports

      Jun 2012 - Jan 2014
      Sales associate

    • Calabrio, inc.

      Jan 2017 - Jan 2022

      Tier 1 and 2 Strategic CCaaS Partner Integrations Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid.

      • Product Owner

        Jan 2022 - Jan 2022

      • Senior Escalation Manager

        Jan 2020 - Jan 2022

      • Senior Implementation Engineer

        Jan 2020 - Jan 2020

      • Implementation Engineer

        Jan 2018 - Jan 2020

      • Technical Support Engineer

        Jan 2018 - Jan 2018

      • Technical Customer Support Representative

        Jan 2017 - Jan 2018

    • Zoom

      Sept 2022 - now

      • Senior Product Manager

        Nov 2023 - now

      • Product Manager

        Sept 2022 - Jan 2023

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ryan Ang
      Most Valuable Zoomie Zoom Video Communications Okt 2023 Q3 2023
    • Awarded to Ryan Ang
      Customer Experience Excellence Award Calabrio Jan 2020
    • Awarded to Ryan Ang
      Dean's List Rasmussen College Sep 2014

  • Volunteer Experience

    • Rehab Volunteer

      Issued by Courage Kenny Rehabilitation Institute on Jul 2011
      Courage Kenny Rehabilitation InstituteAssociated with Ryan Ang

    • Research Intern

      Issued by Gustilo Medical Education Center on Jun 2007
      Gustilo Medical Education CenterAssociated with Ryan Ang