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Danka Bobičić

Danka bobičić

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location of Danka BobičićSerbia
Phone number of Danka Bobičić+91 xxxx xxxxx
Followers of Danka Bobičić104 followers

  • Timeline

    Current Company
    Sept 1993 - now

    Professional associate for working time management

    Telekom Srbija
    Belgrade, Serbia

  • About me

    Professional associate for working time management at Telekom Srbija

  • Education

    • Faculty of management

      2004 - 2006
      Bachelor’s degree economics

      Human Resources Management, Quality Control, Banking and Finance, Monetary Economics, Strategic Management

    • Ict college

      1992 - 1997
      Associate’s degree telecommunications engineering

      Activities and Societies: swimming postal Services, Telecommunications Technology, Marketing, computer technology, automation of the postal service, mathematics, business Law, accounting, statistics

  • Experience

    • Telekom srbija

      Sept 1993 - now

      optimization of working time, development and automation of working time management systems Workforce management, quality control, statistics and analytics Quality Control and Sloving complaints of customers quality control of the agent of commercial services workforce management and quality control of agents of commercial services billing revenue providing a variety of information about the services of telecom as well as providing information about all events in the city, the country, providing sports information, etc

      • Professional associate for working time management

        Feb 2018 - now

      • Head of Contact Center processes Suport Department at Telekom Srbija

        Jun 2013 - Jan 2018

      • Head of Back Office Section at Contact Center Department in Yellow and White Pages Function

        Jun 2010 - Jun 2013

      • Associate for Quality Control at Back Office Section at Contact Center Department

        Dec 2008 - Jun 2010

      • Supervisor of commercial services in the Contact Center

        Mar 2003 - Dec 2008

      • Independent economist in accounting and receivables management

        Dec 2001 - Mar 2003

      • Agents of commercial services

        Sept 1993 - Dec 2001

  • Licenses & Certifications

    • Ecdl