Experience

• 

  Golden falcon, ltd

  Feb 2005 - Apr 2007

  It support technician
• 

  Loom bar & club

  Nov 2007 - Jul 2010

  Bar team leader
• 

  The whiter smile ltd "dentistry"

  Jul 2010 - Sept 2013

  It support engineer
• 

  Bpp

  Nov 2012 - Jan 2013

  1st/2nd line technical support
• 

  Bmo

  Oct 2013 - now

  • Develop and document architecture plans, HLD solution design for telephony solutions • Provide roadmap for telephony architecture and technology services through currency/project lifecycle strategy to invest, retain and retire• Migrate legacy voice networks and infrastructure to state-of-the-art collaboration systems and cloud• Ensure that all Information Security are adhered to and security is built into the design architecture• Prepare projects budgets and specifications in line with roadmaps and overall strategy • Establish and maintain pro-active monitoring framework for voice and video systems and develop alerting tools to ensure and to provide leading indicators to utmost health, high availability, capacity, reliability and full operation performance of the voice environment • Provide 2nd/3rd levels of technical escalations, investigate, troubleshoot and resolve incidents, outages, faults, errors by thorough investigation, diagnosis, logs and alarms• Collaborate and brainstorm with internal and external teams in development solutions and deliveries of telephony projects and strategies • Design and document high-level and low-level solutions leveraging telephony core infrastructure, on-prem systems and Cloud and their connectivity to various SIP peers and endpoints i.e. Trader Voice platform, Cisco endpoints, AV, Polycom, MS Teams, Avaya and IP Telephony as general Show less

  • Unified Communications Engineer

    May 2022 - now

  • Senior System Analyst

    Jun 2020 - May 2022

  • Systems Support Analyst

    Oct 2014 - Jun 2020

  • Communications Support Analyst - Contract

    Oct 2013 - Sept 2014