Experience

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  Movie palace

  Apr 2014 - Aug 2017

  • Improved efficiency by training staff on best practices and protocol.• Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transactions.• Established membership loyalty, executing flawless satisfaction to drive client retention.• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.• Networked with customers and asked open-ended questions to determine immediate needs.• Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands while monitoring food and office supply levels.• Addressed customer issues to ensure quick and successful resolution.• Maintained store appearance, including rack and shelving organization, store lay out and planogram planning.• Reduced process lags, efficiently training staff on best practices and protocols while coordinating daily staff placement for optimal productivity.• Managed day-to-day theater maintenance duties such as in-depth cleaning and equipment management for constant smooth operational running.• Oversaw up to 14 day-to-day employees and delegating tasks as needed to maintain theater operations.• Assisted employees in behavior and service modifications to maintain consistent customer service quality standards. Show less • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.• Protected Wyomovies' brand image by ensuring interior presentation of the theater was exceptionally maintained by passionate staff members.• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.• Interacted positively with customers while promoting theater concessions and services.• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.• Maintained safe working and guest environment to reduce risk of injury and accidents.• Organized special events in theater including film premieres, private events, and special promotions Show less

  • Assistant Manager

    Jan 2016 - Aug 2017

  • Concessions Employee

    Apr 2014 - Dec 2015
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  (independent)

  Jul 2016 - now

  Freelance video producer

  Created digital media content for Rodeo Austin, Cheyenne Frontier Days, Sheridan Wyo Rodeo, Livermore Rodeo, and the Bob Feist InvitationalOperated a camera for the Cheyenne Frontier Days Rodeo for live arena broadcast.Operated a camera for Florida Georgia Line, Rascal Flatts, Lady Antebellum, and Chase Rice live performances working in association with multiple tour directors.Worked in coordination with a director, producer, and other camera operators in order to create a cohesive video product.Featured as a part of the Cheyenne Frontier Days broadcast on the Wrangler Network and the Cowboy Channel.Skills earned include: teamwork skills in a production environment; technical skills involving cameras, switchboards, and video editing; visual skills involving the aesthetics of video production. Show less

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  University of wyoming

  Nov 2016 - May 2017

  Marketing intern

  • Reviewed and proofread press release and social media creative to verify brand compliance across all communication channels.• Attended 20 university-funded events, producing engaging content to drive brand awareness across social media.• Analyzed key performance indicators of social media campaigns, using result data to optimize strategies for future campaigns.• Successfully managed multi-channel social media campaigns to generate new leads.• Tracked schedules, expenses and communication between project stakeholders.• Coordinated with in-house designers for services such as graphic design as well as materials to complete marketing objectives.• Worked with event coordinators to complete projects according to schedule and specifications.• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.• Maintained complete database of all files, contacts and project materials. Show less

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  University of wyoming

  Aug 2017 - May 2019

  Films coordinator

  • Managed film, lecture and concert event functions.• Collected and organized documents and supplies for weekly film events.• Managed as many as 6 projects at once with budgets in excess of $50,000.• Collaborated with cross-functional teams to draft project schedules and plans.• Evaluated product and process disadvantages and suggested solutions including changes to processes, products or quality standards where warranted.• Prepared and developed detailed project plans, schedules, budgets and risk management strategies, utilizing event industry expertise to deliver cost-effective planning objectives.• Managed relationships with film vendors, solution providers and audio visual technicians through email and written communications to ensure event consistency and quality.• Served as single point of contact for film event scheduling and changes.• Developed slideshows and other forms of media to present project progress to executive team.• Partnered with University professors and staff to address cultural representation quality and consistency.• Supervised project schedules to meet key milestones at every phase.• Enhanced customer satisfaction ratings by resolving issues efficiently.• Made changes to project scope and cost and effective change management processes to keep project up-to-date.• Upheld quality standards by monitoring and correcting work.• Worked with 7220 Entertainment staff to create project scopes and implement road maps.• Ensured compliance with film vendor contracts through film scheduling and event planning.• Drafted action plans and led meetings with student volunteers to review project status and proposed changes.• Guided and motivated teams of up to 16 volunteers to exceed set quality and service targets across multiple strategic events.• Determined project schedules and maintained timeline with proactive adjustments to workflow.• Oversaw the management of up to 16 at-will volunteers for weekly meetings and event execution. Show less

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  University of wyoming

  Aug 2019 - Feb 2022

  Creative services intern - intercollegiate athletics

  • Operated audio consoles while being responsible for all aspects of sound during fast-paced sports broadcasts.• Edited pieces using Adobe Premiere.• Interacted with directors, producers and talent while remaining focused and professional at all times.• Operated television cameras for over 30 live broadcasts.• Set up equipment for inside and outside broadcasts.

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  Asuw | associated students of the university of wyoming

  Sept 2019 - May 2020

  • Negotiated performance fees and contracts with 20 artists for weekly concert series execution.• Researched artist followings and performances to create cohesive performances.• Collaborated alongside bands to create comprehensive marketing campaigns for each concert.• Oversaw lighting, audio, and broadcast setup and delivery for a virtual concert event.• Designed broadcast system for live concert streaming via YouTube.• Operated DSLR cameras and BlackMagic ATEM systems to record a streamed concert event. Show less • Identified and swiftly resolved issues with AV equipment and connectivity, escalating faults as appropriate.• Set up audio and lighting AV systems, ensuring functionality and performance levels of various elements including aesthetics, projection, recording and playback.• Collaborated with heads of various department to determine AV requirements for University projects, implementing and monitoring progress as required.• Implemented and developed ongoing program initiatives through communication and collaboration.• Supported ASTEC staff leads in improving operations and resolving issues to deliver top-notch customer service.• Worked closely with ASTEC a/v staff to maintain optimum levels of communication for the effective and efficient completion of event setups. Show less

  • Talent Buyer

    Dec 2019 - May 2020

  • ASTEC Student Technician

    Sept 2019 - May 2020
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  The lincoln cheyenne

  Sept 2020 - Feb 2022

  Production intern

  • Identified and swiftly resolved issues with AV equipment and connectivity, escalating faults as appropriate.• Installed and operated audio equipment across varied set-ups to meet artist and contract demands.• Used exceptional communication abilities to effectively collaborate with additional crew, aiding the smooth running of live event productions.• Maintained comprehensive AV supplies inventories, logging repairs and replacement of faulty, damaged and obsolete equipment.• Implemented and developed ongoing program initiatives through communication and collaboration.• Programmed consoles and loaded automated color change systems prior to events.• Performed immediate troubleshooting and repairs, diagnosing system faults with accuracy.• Maintained venue cleanliness and functionality for events.• Created detailed venue schedules for the use of venue staff, artists, and technical teams.• Resolved customer queries through effective communication and providing a step-by-step solution.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Created venue-level audio systems for efficient time management in setting and striking up to 6 artists per show.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Show less

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  Visit cheyenne

  Mar 2021 - Mar 2022

  Marketing coordinator
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  Cheyenne frontier days old west museum

  Mar 2022 - now

  Marketing coordinator

  Worked to promote multiple Museum events, including Museum after-hours events, community fundraisers, and world-class art exhibitions.Created graphic design assets for events and exhibitions. Worked to improve existing Marketing incentives, including the implementation of Social Media and Google advertising.